Based in Hong Kong, the Shangri-La Group operates hotels across the Asia-Pacific region. Join Shangri-La, a successful pioneer in Asian hospitality, and gain quality experience.
シャングリ・ラ 東京
香港を拠点として、アジア太平洋地域を中心にホテルを展開するシャングリ・ラグループ、アジアンホスピタリティーのパイオニアとして成功を収めてきたシャングリ・ラで、上質な経験を積みませんか。
Key Responsibilities
Assist the Reservations Manager in overseeing the day-to-day operations of the Reservations team.
Handle individual and group reservations efficiently and accurately, ensuring that all guest requests are fulfilled.
Monitor room inventory and rate management in coordination with the Revenue and Front Office teams.
Supervise, train, and motivate team members to maintain excellent guest service standards.
Ensure that all reservations are processed in compliance with hotel policies and brand standards.
Review and analyze reservation reports to identify trends and opportunities for revenue improvement.
Communicate effectively with other departments, including Sales, Front Office, and Housekeeping, to ensure smooth guest experiences.
Handle guest inquiries and complaints related to reservations with professionalism and care.
Support the Reservations Manager in preparing monthly performance reports and operational improvements.
Qualifications ( Only Shortlisted Candidates Will Be Contacted )
Minimum 3 years of experience in a hotel reservations or reception position, preferably within a luxury hotel environment.
Previous experience in a supervisory or assistant manager role is an advantage.
Strong knowledge of hotel PMS and reservation systems (e.g., Opera, SynXis, etc.).
Excellent communication and organizational skills.
Ability to multitask, prioritize, and lead a team effectively.
Native-level Japanese proficiency and strong English communication skills (written and spoken). Applications are accepted only from candidates who hold a valid work visa for Japan.
High attention to detail and a passion for delivering exceptional guest service.
Flexibility to work on weekends or public holidays if required.
Preferred Skills
Prior experience handling VIP and international guest reservations.
Familiarity with revenue management principles and online distribution channels.
Strong interpersonal skills and a collaborative mindset.
アシスタントリザベーションズマネージャー
主な職務内容
予約チームの日々のオペレーション管理において、予約マネージャーをサポートする。
個人予約・団体予約の新規作成および変更業務をチームと協力して行う。
個人および団体予約を効率的かつ正確に処理し、ゲストからの要望を確実に満たす。
レベニューチームおよびフロントオフィスと連携し、客室在庫と料金管理をモニタリングする。
チームメンバーの監督、トレーニング、モチベーション向上を行い、優れたゲストサービス基準を維持する。
すべての予約がホテルの方針およびブランド基準に沿って処理されるよう徹底する。
予約関連のレポートを確認・分析し、傾向や収益改善の機会を見出す。
セールス、フロントオフィス、ハウスキーピングなど他部署と効果的にコミュニケーションを図り、スムーズなゲスト対応を実現する。
予約に関するゲストからの問い合わせや苦情に、プロフェッショナルかつ丁寧に対応する。
月次パフォーマンスレポートや業務改善計画の作成において、予約マネージャーをサポートする。
応募資格 (書類選考に通った方のみご連絡します)
ホテルの予約業務またはレセプション業務での3年以上の経験(ラグジュアリーホテルでの経験が望ましい)。
スーパーバイザーまたはアシスタントマネージャーとしての経験があれば尚可。
ホテルのPMSおよび予約システム(例:
Opera、SynXis など)に関する十分な知識。
優れたコミュニケーション能力および組織力。
複数業務を同時にこなし、優先順位をつけ、チームを効果的にリードできる能力。
日本語:
ネイティブレベル、英語:高いコミュニケーション能力(読み書き・会話)
日本で就労可能なビザを保有している方のみご応募下さい。
細部への高い注意力と、卓越したゲストサービスを提供する熱意。
必要に応じて週末・祝日に勤務できる柔軟性。
Benefits
Overtime allowance :
Overtime allowance shall be based on actual overtime hours
Bonus :
Determination of the payment of bonus shall be based on the business performance of SLTY, the Shangri-La Group and individual performance of the Employee.
Transportation fare :
Actual public transportation fare required to report at the office and to return back home shall be paid (Maximum JPY 30,000.-).
Merit Salary Increment :
Salary shall be reviewed once a year based on the achievement of each Employee according the Company's discretion.
Career development :
Shangri-La Group is well known for its internal development program and with the upcoming opening of the Shangri-La in Kyoto, there is ample of opportunities in each field.
Canteen :
Free one daily meal in the company cafeteria and a beverage station available 24 hours a day, 7 days a week.
福利厚生残業手当:
残業手当は実際の残業時間に応じて支給
賞与:
シャングリ・ラ 東京、シャングリ・ラグループの業績および従業員個人の業績により支給を決定する
交通費:
支給あり(上限30,000円-)
昇給:
年1回、各社員の業績に応じて当社の裁量で給与を見直します
キャリア開発:
シャングリ・ラグループは社内開発プログラムに定評があり、京都のシャングリ・ラのオープンを控えていることから、各分野で十分なチャンスがあります
社員食堂:
勤務日には無料で社員食堂1回の食事や、24時間いつでも利用できるドリンクステーションが用意されております
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