Tokyo Spotify Permanent
Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Customer Success team within our Advertising Sales business and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to craft them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.We are looking for a highly motivated individual to join our Customer Success team. In this role, you will be responsible for supporting the sales cycle from RFP submission to campaign optimization, upselling and wrap up, while providing proactive consultative client service with a focus on both protecting and growing revenue. This client facing role includes strategic planning, consultative selling, project management and data led storytelling. You will be a reliable and crucial market team member who can anticipate and provide solutions to meet ongoing client needs. Above all, your work will impact the way the world experiences music and podcasts.

What You'll Do

  • Build deep client relationships to deliver outstanding customer service to Spotify's advertiser and agency partners in Japan market
  • Act as the client's primary point of contact, fielding requests & questions and interacting directly with clients throughout the sales and campaign lifecycle
  • Be responsible for the RFP response and media planning strategy across all buying channels
  • Regularly participate in client meetings to deepen relationships via high value client engagement, including campaign prep & launch, ongoing optimization recommendations, campaign reporting, and wrap ups
  • Partner with cross-functional internal organizations to structure campaigns to meet important metrics and deliver desired outcomes
  • Lead all aspects of the campaign set up, launch and activation processes, including creative production management, spec review, asset collection, and ensuring accurate creative trafficking
  • Monitor campaign pacing, delivery and performance reporting and optimize/revise media plans to meet client objectives
  • Leverage campaign reporting and insights to proactively identify, pitch, and close incremental and expansion opportunities to help grow the business
  • Lead projects involving sophisticated work streams and cross-functional collaboration (internally and externally)
  • Serve as the product authority by educating clients and their agencies on Spotify's new and existing products, as well as advising on standard processes and tailored campaign optimizations
  • Review, interpret and present data, including brand measurement studies, providing comprehensive campaign insights, recommendations, and findings via effective data storytelling
  • Own the post-campaign analysis with takeaways and recommendations to drive repeat business
  • Collaborate cross-functionally on initial billing and revisions to ensure invoices are accurate and delivered on time
  • Adhere to internal standard methodology guidelines, processes, and operating cadences
  • Who You Are

  • You have a Bachelor's degree, preferably in Sales, Advertising, Marketing, or Business in the Japan market
  • A minimum of 3 years experience in digital media, planning and/or buying in the Japan market
  • You have strong industry knowledge and a desire to grow within the digital media industry
  • Strong understanding of advertising performance metrics and the advertising ecosystem
  • Strong reputation of providing outstanding customer service
  • You have the ability to translate client requests to make recommendations that meet business objectives and deliver desired outcomes
  • You are able to craft impactful sales rationale stories by using data and research
  • You are a highly organized and focused multi-tasker with strong attention to detail who can work independently within a team focused organization
  • You work effectively with cross-functional teams and all levels of management (internally and externally)
  • You thrive in a fast-paced, deadline and detailed oriented environment and have excellent verbal, written, and presentation skills
  • You possess strong presentation and communication skills
  • You have excellent dexterity in Excel and PowerPoint, and have experience working within CRMs, OMSs, ad servers and other digital media tech systems
  • Where You'll Be

  • This position will be based in Tokyo


    • Tokyo SAS

      (Senior Associate) Customer Success Manager · Job Locations JP-Tokyo Requisition ID 20061095 Job Category Customer Success Travel Requirements Up to 25% 勤務地: 東京 · ポジション: (Sr Associate) Customer Success Manager · 業務: SASソフトウェアとソリューションの利用促進を行い、SAS独自のカスタマーエクスペリエンスを提供します。SAS社内の関係部 ...


    • Tokyo Box

      WHAT IS BOX? · Box は、クラウドコンテンツマネジメント市場におけるリーディングカンパニーです。私たちのミッションは「Powering how the world works together」です。私たちは、安全でユーザビリティの高いコンテンツ管理、コラボレーション、ワークフローなどを提供することにより、顧客のデジタルトランスフォーメーションを強力に推進しています。Box には、この急成長の途上にある市場のリーダーとして、さらに市場の拡大に寄与し、顧客のデジタルトランスフォーメーションや働き方改革などのパートナーとしての役割を得る機会が ...


    • Tokyo Spotify Permanent

      Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Customer Success team within our Advertising Sales business and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solut ...


    • Tokyo Spotify Permanent

      Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Sales team and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solutions to our clients and partners, we help to shap ...


    • Tokyo Spotify Permanent

      Sell what you love. For us and millions of users across the globe, that's Spotify. Join the Customer Success team within our Advertising Sales business and you'll build the relationships that help grow our business in existing markets and beyond. We don't just sell creative solut ...


    • Tokyo Amazon Japan G.K. フルタイム

      このポジションでは、「買う場」から「商品を知る場・生活を豊かに楽しむ場」としてコンテンツメディアとしても急成長をしているAmazonに於いて、膨大な購買行動・実購買データに立脚したAmazonを総合的に活用する次世代マーケティングコミュニケーションと企画立案の業務に携わっていただきます。本業務活動を通して、広告主様の課題解決および売上・利益の貢献を繰り返しおこなっていき、会社にも貢献していただきます。 · オンライン広告にとどまらず、Amazon Device、Alexa、Amazon Marketing Cloud、配送ボックス、イベントプロモーション ...


    • Tokyo Datadog

      Manager, Customer Success · Tokyo, Japan · Datadog is scaling our Customer Success team as our product gains more traction in the market. We're looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Associates (CSA's). Your team is respon ...


    • Tokyo Datadog

      Customer Success Manager · Tokyo, Japan · #LI-KO1 · As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the cu ...


    • Tokyo Workiva Japan G.K. Full time

      Customer Success Manager, Japan · Our Customer Success Managers are the point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary ...


    • Tokyo Dennemeyer Full time

      ustomer Success Manager (JAPAN) · What you will do · Cultivate strong business relationships with customers and serve as their trusted advisor throughout their journey with Dennemeyer. · Enhance the overall customer service experience through customer support and care, fostering ...


    • Tokyo Aspen Technology Full time

      The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...


    • Tokyo OpenAI Full time

      About The Team · Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to est ...


    • Tokyo Firework

      Firework is the world's leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emoti ...


    • Tokyo Rakuten Full time

      Description · : About Rakuten · Rakuten Group, a global leader in internet services headquartered in Japan, empowers individuals, businesses, and society through innovative services and technologies. Our Technology division is at the forefront of developing and deploying cutti ...


    • Tokyo Darktrace

      Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threat ...


    • Tokyo AppsFlyer

      Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportu ...


    • Shibuya EF Education First Full time

      Job position: Customer Success Manager Office location: Tokyo (hybrid) Who are we? Hult EF Corporate Education (Hult EF)'s purpose is to release human power to change the world through learning. We help corporations and governments across the globe unlock the change-makers in the ...


    • Tokyo BASF Japan Ltd. Permanent

      Objectives of the Position · Enable an effective and efficient customer acquisition as well as excellent customer experience to reach a high level of customer satisfaction with digital tools · Disseminate customer insights across the organization and drive the development and im ...


    • Tokyo Workato

      We are looking for an exceptional Customer Success Manager to join our growing team. In this role, you will work with Chief Product Officers and their teams to roll out integration and automation capabilities to their end customers. You will provide guidance on Go To Market strat ...


    • Tokyo Datadog

      Enterprise Customer Success Manager · Tokyo, Japan · #LI-KO1 · As an Enterprise Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our largest and most strategic customers. You'll advocate for the customer intern ...


    • Tokyo Qlik

      Description · What makes us Qlik? · AGartner Magic Quadrant Leader for 13 years in a row, Qliktransforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality an ...