The Workspace Experience Manager is responsible for ensuring a positive employee experience across all locations, including physical offices, remote offices, co-work and co-locate spaces. This involves building a positive employee experience, fostering an environment where employees feel valued and recognized, and creating solutions to improve ease of work and remove barriers that impact business continuity.
Key responsibilities include:
• Demand and Stakeholder Management: Work with peers and local leaders to review data and share insights on the delivery of an improved employee experience, and create solutions to improve ease of work and remove barriers that impact business continuity.
• Community Building: Collaborate with the Facility Management team to deliver and organize activities, social events, and celebrations to strengthen relationships and build camaraderie among employees, and create events that are within budget guidance.
• Communication & Information: Partner with the Workspace Experience Team Lead on local stakeholder communication, resolve queries and escalations, and provide guidance and resources for successful event planning and execution.
Requirements include:
• Communication: Clear and transparent communication across in-office and remote employees, as well as stakeholders involved in the employee experience.
• Stakeholder Management: Building and maintaining positive relationships with stakeholders, understanding their expectations, and addressing their concerns and feedback.
• Relationship Building: Strong interpersonal skills to foster relationships with employees and stakeholders, and the ability to connect with diverse groups and establish collaborative partnerships.
• Event Planning and delivery: Experience in planning and delivering community events, both in-person and virtual, to bring employees and the business community together.
• Flexibility and Adaptability: Adapting to changing work environments and accommodating different arrangements while considering the needs and concerns of different stakeholders.
• Empathy and Inclusivity: Understanding and addressing the unique needs of remote employees and stakeholders, fostering a sense of belonging and inclusion.
• Problem-Solving and Decision-Making: Addressing challenges related to remote work and the employee experience while considering the perspectives and input of stakeholders.
• Project Management: Planning and executing initiatives to enhance the employee experience, involving coordination with stakeholders and managing change effectively.
• Collaboration and Teamwork: Collaborating with relevant teams, stakeholders, and leaders to align strategies, obtain buy-in, and ensure successful implementation.
• Data Analysis: Utilizing data to measure the impact of employee experience initiatives, gather feedback from stakeholders, and make data-driven decisions for continuous improvement.
• Continuous Learning: Keeping up with remote work trends, best practices, and stakeholder needs to ensure the employee experience remains relevant and effective.
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