Deskside Support Engineer in Tokyo
勤務地
東京都 23区
雇用形態
正社員
給与
350万円 ~ 500万円
募集要項
We're looking for a bilingual (Japanese–English) Deskside Support Engineer to join our Tokyo IT team. This is a unique opportunity to support and collaborate with some of the most well-recognized global companies, while working in a fast-paced, multicultural environment. If you excel at solving technical challenges and can communicate confidently in both Japanese and English, we'd love to hear from you.
What You'll Do
- Provide high-quality deskside and remote support to local and regional users — switching effortlessly between Japanese and English to deliver a seamless support experience.
- Troubleshoot hardware (laptops, desktops, mobile devices), software, network, and peripheral issues with a hands-on, customer-focused approach.
- Install, configure, and maintain Windows and Mac OS systems, productivity software, and business applications.
- Act as the primary technical contact for VIP users and critical incidents in the Tokyo office.
- Collaborate closely with global IT teams on escalations, system rollouts, and infrastructure enhancements — communicating effectively across languages, cultures, and time zones.
- Maintain up-to-date IT documentation, asset inventories, and support procedures.
- Ensure compliance with corporate IT policies, security standards, and operational requirements.
- Mentor junior engineers and actively contribute to knowledge sharing within the team.
応募必要条件
職務経験
1年以上
キャリアレベル
中途経験者レベル
英語レベル
流暢 (英語使用比率: 50%程度)
日本語レベル
ビジネス会話レベル
最終学歴
大学卒: 学士号
現在のビザ
日本での就労許可が必要です
スキル・資格
Requirements:
- 2+ years of experience in a deskside or IT support role, preferably in an enterprise or multinational environment.
- Hands-on experience with Windows 10/11, Office 365, Active Directory, and ITSM tools (e.g., ServiceNow).
- Strong troubleshooting skills across hardware, software, and network layers.
- Experience supporting Japanese users and an understanding of Japanese business culture.
- English communication skills (business level, verbal and written).
- Japanese language proficiency at JLPT N3 level or higher (daily conversation and basic technical communication).
- Customer-oriented mindset with a proactive, problem-solving attitude.
- Ability to work independently and manage time effectively.
Preferred Qualifications:
- IT certifications such as CompTIA A+, Microsoft M365/MD-102, or ITIL Foundation.
- Experience in financial services, legal, or other regulated industries.
- Mac support experience is a plus.
勤務地
- 東京都 23区
労働条件
雇用形態正社員給与350万円 ~ 500万円
アウトソーシング会社情報
インターソフト株式会社
会社の種類
外資系企業
外国人の割合
外国人 半数
会社説明
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