Retail Training

4週間前

Chūō Aesop Full time

| |

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organisation, we offer professional development and advancement opportunities to complement career goals and aspirations.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are collectively committed to building a more sustainable and inclusive society.

What's on Offer

We take a holistic approach to employment, promoting professional development, career, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs.

Employee benefits include:

  • Flexible, hybrid working pattern - we balance office-based in-person collaboration with remote working
  • Generous product discount and bi-annual complimentary product allocation
  • Paid volunteering allowance for all employees
  • Incentive bonus programs to reward performance
  • Suite of options to aid development, including complimentary access to all LinkedIn Learning, in-house Product and Core skills training and study support opportunities
  • Team lunches, sponsored social clubs, team events, and celebrations

    • POSITION PURPOSE

    The Retail Training & Performance Manager has the primary responsibility to build retail capability and drive performance within their Region. Through consistent planning and execution, they ensure all retail employees are trained and developed to deliver the highest standard of retail practices and processes, resulting in exceptional customer experience and strong retail results.

    MAIN RESPONSIBILITIES

    Deliver on brand purpose:

  • Upholds & demonstrates Aesop brand identity & values
  • Ignites ambition & energy around brand purpose & goals
  • Consistently present in the field to deepen relationships & insights
  • Masters understanding of Aesop's positioning, using insight to inform & motivate

    • Synergize business, operations & learning

  • Executes Global plan & consistently calibrates with Global stakeholders
  • Leads planning & execution of Region/Market retail learning & development calendar
  • Fosters relationships globally & cross-functionally to activate outcomes
  • Partners cross-functionally to ensure successful implementation & embedding of all retail initiatives & practices
  • Actively contributes to & leverages the global feedback loop to inform decisions & solutions

    • Drive customer experience excellence

  • Ensures all team members uphold and demonstrate Aesop's approach to customer experience
  • Consistently prioritises the customer in all business decisions
  • Uses customer insights to audit & evaluate end-to-end customer experience across all channels
  • Partners with CM/D to plan & implement initiatives to capture opportunities to elevate customer performance
  • Drives the launching & embedding of new products & services through continuous presence & active participation

    • Optimize learning & performance

  • Partners with HOR & CM/D to set learning & performance goals & targets for Region/Market
  • Holds self & others accountable to achievement of Region/Market learning & performance goals & targets
  • Consistently monitors performance data & customer feedback, celebrates successes & proposes solutions to capture opportunity
  • Partners with CM/D to plan & implement contextualized learning solutions that target performance opportunities
  • Builds high-performance direct reports through consistent training, coaching, feedback & performance recovery
  • Creates & manages dynamic T&P succession plan

    • Aesop commitment

    Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognised and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organisation. We actively encourage everyone to consider becoming a part of our journey.

    #LI-Hybrid

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