Tokyo Isearch worldwide Permanent
As Retail Training Manager, and part of the Retail Training, you will participate in developing and maintaining the highest possible level of service experience and product knowledge.

You will oversee our vision in regards to retail excellence to all stores.

Your responsibilities are:
  • Prepare, deliver and follow-up on measures of training initiatives/workshops.
  • Observe and coach the stores to ensure the best service experience to clients partnering with the Retail Team.
RESPONSIBILITY
Task 1 Training and Follow up
- Execute/ Monitor all training and follow up on measures of training initiatives/workshops in the region
- Support the team to collaborate with the Head of International Retail Training based in Paris as well as HR and Retail team to develop new training projects and monitor modules already deployed
Task 2 Critical thinking
- Work closely with Retail Managers, Store Managers, and Merchandising team to collect feedback on trainings and improve specific needs
- Monitor Mystery Shopping Result and drive the following up actions based on the result
- Drive retail performance, consistency, and execution with a boost in a retail mindset through training initiatives

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