Retail Trainer

4週間前

Chūō Aesop Full time

Retail Trainer | Japan| Full Time | Permanent position

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. As a global retail organization, we offer professional development and advancement opportunities to complement career goals and aspirations.

Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others.

We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Role purpose

The Retail Trainer has the primary responsibility to act as the key custodian of brand and customer experience, growing retail capability and driving performance within their portfolio. Through strong partnership with the Retail Business Manager, they provide targeted and timely training that is relevant to business goals and learner needs, resulting in exceptional customer experience and strong retail results.

Main responsibilities

Inside the Classroom

  • Prepare and facilitate training sessions for all new Aesop employees - both office and retail. This pertains to the following programs, but is not limited: Induction Training Workshop; Follow Up Training Workshop; New product or campaign launch and training.
  • In line with the training facilitation; coordinate all workshop administration and preparation, and ensure all pre and post workshop activities are completed by attendees.
  • Assist in the creation of other learning modules to be delivered at various times throughout the year, relevant to the region.
  • To lead by example with regards to hosting, communication, personal presentation and grooming.

    • Outside the classroom

  • Regular visits to Aesop retail spaces with the purpose of analysis and observation of performance and mentor and coach retail staff as required to ensure the highest standard of staff performance.
  • Track retail staff performance, measure the outcomes and effectiveness of the overall training plan and recommend changes to management to ensure all retail staff are progressing in accordance with company strategy and agreed learning outcomes. Use reporting tools and collaborate with management to improve results.
  • Work with the Marketing team to advise on appropriate seasonality of new product selections and ensure new
  • product information (such as product labels, press releases, customer emails, product blueprints) is consistent with the Aesop approach to skincare as well as the training materials and program.
  • Monitor the performance of new products throughout the launch period, and periodically throughout the first 12 months of its life. Communicate customer anecdotes, share successes and offer further education on the product as required across the network, to ensure the product assimilates into the range.
  • Assist with training staff from approved Aesop stockists and wholesale accounts as required, upon agreement with Business Development Manager.
  • Be an Aesop advocate; host press and customers and deliver public presentations at events.
  • To lead by example in customer service, product prescription, Aesop demonstration techniques and personal presentation and grooming.

    • Communication and Administration

  • Monitor the sales performance of new product during campaigns and offer innovative suggestions for improvement
  • Compose reminder emails about seasonal change to all relevant parties, including comprehensive details of
  • accompanying product suggestions and blends
  • Communicate and celebrate customer compliments to motivate and encourage the retail teams.
  • Deliver monthly written Retail Training reports to update appropriate office staff on current trends and progress.
  • Create and work to a calendar at least six months in advance which maps out all training workshops, store visits
  • and customer or press events.

    • What we are looking for

  • Background in a customer and sales focused environment
  • Proven track record of effective in-person and virtual facilitation/training experience
  • History of successfully coaching others for performance
  • Specialised knowledge in learning methodologies and adult learning principles
  • Working knowledge of skin care and skin care industry
  • Knowledge of hair care, body care, fragrance and home categories (advantageous)
  • Proven ability to analyse performance and take appropriate responsive actions
  • Track record of strong relationship management and collaboration
  • Ability to problem solve and make decisions within business boundaries
  • Strong written and verbal communication skills
  • Strong commercial acumen

    • What's on offer

    We take a holistic approach to employment, promoting professional development, career growth, employee wellbeing initiatives and encouraging deep connections with the local community through the Aesop Foundation, volunteering and matched giving programs. Employee benefits include -

  • Generous product discount allowance and bi-annual complimentary product allocation
  • Bonus opportunity based on personal, and business, performance
  • Paid volunteering allowance for all employees
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
  • Access to employee assistance programs, complimentary subscription to Headspace mindfulness app and summer wellness leave options.

    • Aesop Commitment

    Aesop is committed to attracting, developing and retaining the very best people by offering a creative and inclusive workplace where talent is truly recognized and rewarded. We are committed to promoting inclusion for all with the belief that diversity, inclusion and belonging plays an important role in the success of our organization. We actively encourage everyone to consider becoming a part of our journey.

    #LI-Hybrid

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