Watch Category Learning Expert
As a Watch Category Learning Expert, your main goal is to provide guidance and support to retail teams in implementing training programs focused on the Watch category of products.
Your core responsibilities will include:
- Training client advisors to serve as champions of Brand values, culture, and products.
- Collaborating with Retail Learning, Retail Marketing, and the Merchandising Team to design and conduct training sessions or develop training materials for Field Coach Trainers.
- Empowering retail teams to enrich the customer experience by effectively presenting a variety of products through storytelling and enhancing client engagement skills.
DUTIES & RESPONSIBILITIES
To drive the Watch business forward and foster talent within stores, you will be expected to:
- Devise a comprehensive Watch Category Training program for Japan that aligns with global initiatives and local business strategies.
- Prepare detailed training modules and resources in collaboration with various stakeholders, including Category Learning Expert, Field Coach Trainers, Store Category Leaders, and Instore Training Coordinators.
- Collaborate closely with key stakeholders such as Retail Learning (Field Coach Trainers), Retail Marketing, Merchandising, and retail teams (Retail Directors, Store Managers, ISTC, Store Category Leaders) to ensure successful training implementation.
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