東京都 港区 南青山, (株)Grooves Remote job

仕事内容:

当社のWebサービスを使って採用活動をしている企業や人材紹介会社に対して、採用活動がスムーズに進むようにサポートするお仕事です。

営業ではなく「調整役」「サポート役」として、コミュニケーションを通じて支援いただきます。

① メールやチャットなどでの顧客サポート業務(メイン業務)

・顧客企業に対する、選考に関するやり取りや状況確認など

② 事務処理や手続き対応など

・ご請求に必要な情報収集・管理

・契約内容の変更手続き・処理 など

※ 基本的にはテキストベースの顧客対応となりますが、今後電話での顧客対応業務をお任せする可能性がございます

【業務の特徴】

・顧客対応はすでに弊社サービスを契約いただいている法人のお客様のみです

・営業要素はなく、クライアントの採用活動をスムーズに進めていただくためのサポート業務です

・社内には人材業界・IT業界での就業経験を持ったメンバーが多くいますので、業界経験がなくてもご安心ください。

アピールポイント:

・完全在宅勤務可

‐研修からリモートでしっかり行いますのでご安心ください。

・PC、スマートフォン貸与

・リモートワーク手当 3,000円/月支給

・未経験歓迎

求める人材:

■必須スキル、経験

・事務業務2年以上

・法人顧客とのメール・電話対応経験

・ITツールに抵抗がない方(Gmail, スプレッドシート,Salesforce,Slack などを日常業務で利用)

・シフトを基本的に守って勤務いただける方(ご体調不良などでのお休みはもちろん可能です)

■歓迎スキル、経験

・カスタマーサポートのご経験

・MacBook(PC)の基本的な操作スキル(当社はMacBookにて業務を行います)

■求める人物像

・状況によって、柔軟に対応ができる方

・人と話すことが好きで、コミュニケーション力を活かしたい方

・チームワークを大切にされる方

勤務時間・曜日:

・平日5日、以下時間で"安定して"勤務ができる方

パターン1:9:00〜18:00

パターン2:9:30〜18:30

パターン3:10:00〜19:00

休暇・休日:

・年間休日120日以上

・土日祝休み

・年末年始休暇(12/29〜1/3)

※今年の年末年始休暇は12/27(土)〜1/4(日)までとなります。ご応募いただいたタイミング次第では、ご連絡や面接実施は休暇明けとなりますこと、ご了承いただけますと幸いです

勤務地:

・転勤なし

・原則屋内禁煙、喫煙室あり

アクセス:

銀座線・千代田線・半蔵門線「表参道駅」徒歩約10分

給与:

・ リモートワーク手当(3,000円/月)

※週の実労働時間が 15 時間以上の場合支給

待遇・福利厚生:

・通勤交通費実費支給(月額3.5万円まで)

・各種社会保険完備(雇用保険、労災保険、健康保険、厚生年金保険)※ 関東ITソフトウェア健康保険組合に加盟

その他:

・リモート面接可

雇用形態: アルバイト・パート

給与・報酬: 1,250円 (時給)

職歴:

  • 事務: 2年 (必須)


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