Saxo Bank Securities Ltd, Japan is a licensed subsidiary of Saxo Bank A/S and has operated in Japan since 2007.
We provide access to global markets for our local customers and serves as a gateway to Japan markets for our global customers.
Saxo enables individual and institutional clients to trade more than 40,000 instruments globally from one single margin account and provides institutional clients such as banks and fintech with Open Banking solutions from multi-asset execution, prime brokerage services to trading technologies.
Saxo's multi-asset platform provides access to trade across FX, FX Options, Futures, Stock Options, Stocks, Bonds, CFD's, Indices, etc.Our clients include Banks & Brokers, Fund Managers, Private Banks, Corporates, Investment Managers and Family Offices, HNW and retail clients.
Our headquarters is located in Copenhagen and we have offices in London, Tokyo, Zurich, Dubai, Milan, Paris and AmsterdamAbout the Role
Client and Partner Service is a client-facing team anchored in Group Commercial, the department responsible for the entire client experience, encompassing all client-facing touchpoints across channels, platforms and client segments.
We service all client types from direct retail to institutional.We are the first point of contact for most clients, assisting clients with a broad array of queries from trading to funding-related questions.
We also support and collaborate with many teams throughout the organisation including Global Command Centre (GCC), Global Sales Trading (GST), Electronic Trading, Legal, Compliance, and all Operations teams.
Client Services is one team spread over locations in Denmark, India, Netherlands, and Singapore, covering 24/5.5 hrs. in 15 languages. We interact with clients via phone, platform chat, and cases. This role will be based in Tokyo, working closely with the global service team.Responsibilities:
Responsible for onboarding and providing excellent customer service to all clients through Inbound and Outbound Calls, Chats and CRM cases
Make cold calls to potential clients to expand client base and assist new clients with first funding and trade.
Service all client queries which includes but not limited to trading platform and product, funding, transfer, reporting, technical support and access administration
Gather client feedback as the voice of customer to improve the digital client journey on the website and help portal
Share product benefits and value-add campaigns to client
Support vulnerability and impersonation checks in according to regulatory requirements
Work by strategy for case management prioritized by client segmentation then FIFO for all work, unless specified differently
Manage access administration, account updates and amendments
Participate in internal and external events such as seminars, expos and roadshows
Service Level Mandate:
Know and understand our customer needs.
Participate in global training programs, gain awareness and knowledge on new innovation and existing products
Use of all trading platforms and client tools proficiently.
Understand and apply the tiered service level to all client queries regardless of inception.
Understand the client life cycle stages in CRM and related processes.
Fully competent in CRM usage and queue management, according to Team guidelines and SLAs whilst maintaining ownership of escalated issues.
Work according to compliance rules, regulations and understanding of risk management.Actively take part in and act as driver in Lean process and meetings
Requirements
Minimum Diploma holder, at least 1 – 2 years customer service experience preferably within Financial Services industry. Some knowledge of various Capital Markets products will have an added advantage
Passion for providing excellent Customer Service and comfortable in making outgoing cold calls to leads
Ability to take ownership of set tasks & targets
Strong organizational with great attention to detail
Capable of multitasking, prioritise and meet deadlines in a dynamic environment
Able to work as part of a team and independently when necessary
Ability to follow clear guidelines and to ensure adherence to all compliance policies and procedures
Possess good spoken and written communication skills in English.
JSDA licensed holders are preferred.
Able to work on scheduled shifts and overtime if necessary.
We get curious people invested in the world
When you work at Saxo, you become a Saxonian and part of a purpose-driven organisation, where good ideas are always taken seriously, and where you can make a true impact.
We are invested in your development, and you can expect a robust career from day one when you join Saxo – no matter which role you take on.
You will join 2,500 other ambitious colleagues across 15 countries and become part of an international organisation.Working in Saxo, you will get to meet colleagues from many different cultures and backgrounds, and you should know that we value diversity and inclusion and see it as a genuine source of strength to drive growth, foster innovation and position us for long-term success.
We encourage an open feedback culture and supportive team environments enabling employees to grow and fulfil their career aspirations.When you bring passion, curiosity, drive and team spirit, your learning journey will be dynamic and your career opportunities in Saxo will be immense.
At Saxo we don't just offer a job – we offer an opportunity to invest in your futureShow more Show less
-
Tokyo Interactive Brokers ￥2,000,000 - ￥3,000,000 per yearインタラクティブ・ブローカーズのリテールおよびプロフェッショナルクライアントとの連絡役として、IBKRカスタマーサービス担当者は、リテールクライアント、ファイナンシャルアドバイザー、ヘッジファンド運営者、その他のブローカーディーラーを含むIBKRのクライアントにサービスを提供する責任があります。私たちは長期的なクライアント関係を構築・維持し、希望する市場へのアクセスを提供し、製品とサービスの提供を拡大するにつれてクライアントの維持率を向上させることを目指しています。 · 責任 · クライアントの問い合わせ、懸念事項、苦情に電話、電子メール、オンラインチャ ...
-
Tokyo, Japan Interactive Brokers ￥6,000,000 - ￥8,000,000 per yearインタラクティブ・ブローカーズのリテールおよびプロフェッショナルクライアントとの連絡役として、IBKRカスタマーサービス担当者は、リテールクライアント、ファイナンシャルアドバイザー、ヘッジファンド運営者、その他のブローカーディーラーを含むIBKRのクライアントにサービスを提供する責任があります。私たちは長期的なクライアント関係を構築・維持し、希望する市場へのアクセスを提供し、製品とサービスの提供を拡大するにつれてクライアントの維持率を向上させることを目指しています。 · クライアントの問い合わせ、懸念事項、苦情に電話、電子メール、オンラインチャットを通じ ...
-
Tokyo Saxo Bank Securities Ltd ￥2,500,000 - ￥5,000,000 per yearClient Service Associate is a client-facing team anchored in Group Commercial, the department responsible for the entire client experience, encompassing all client-facing touchpoints across channels, platforms and client segments. We service all client types from direct retail to ...
-
Tokyo myGwork - LGBTQ+ Business Community ￥2,500,000 - ￥4,500,000 per yearThis job is with Fisher Investments, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. · Communicate with high-net-worth clients by phone and email in an open, team-oriented work environment · Partner directly with our ...
-
Tokyo, Tokyo Michael Page ￥1,260,000 - ￥1,800,000 per year· 世界のブランドでキャリアを築ける。 CUSTOMER SERVICE EXPERIENCEとRETAIL INDUSTRYでの経験があります。 · . ...
-
Tokyo BlackRock Full time￥4,000,000 - ￥8,000,000 per yearThe Client Service Manager will be part of a team of professionals supporting clients located in Japan. The person in this role will work closely with internal partners on issue analysis, management, and resolution for clients investing in onshore & offshore pooled fund ranges. · ...
-
Tokyo, Japan Avomind ￥2,000,000 - ￥2,800,000 per year+Job summary · We are looking for a Client Service Associate to help clients access expert knowledge. The successful candidate will work on projects for top clients, communicating effectively with experts across multiple concurrent projects.+ · +ResponsibilitiesRecruitment: searc ...
-
Tokyo, Tokyo targetjobs UK ￥4,800,000 - ￥7,200,000 per yearWant to accelerate your career in a high-energy, commercial role? If you're competitive, a confident communicator, both on the phone and in person, and hungry to grow fast, our Associate role at Third Bridge could be your next big move. · Own projects end-to-end, truly understand ...
-
Tokyo Avomind Full timeThe Client Service Associate will help clients access the expertise they need. · Expert Recruiting : You'll spend the majority of your time on the phone, searching for and screening experts who fit your client's projects. · ...
-
Tokyo Atheneum ￥3,000,000 - ￥6,000,000 per yearAre you a problem solver and a fast learner? Would you enjoy working in a fast-paced, entrepreneurial environment? Do you want to be part of a diverse and driven team striving for excellence? If the answer is yes, then keep reading · Atheneum is a leading global insights platform ...
-
Tokyo, Tokyo Saxo Bank ￥2,500,000 - ￥5,000,000 per yearWe are seeking a Client Service Associate to join our team in Tokyo. As a Client Service Associate, you will be responsible for providing excellent customer service to clients through inbound and outbound calls, chats, and CRM cases. You will also be responsible for onboarding ne ...
-
Tokyo Saxo Bank Securities Ltd ￥2,500,000 - ￥5,000,000 per yearWe are seeking a Client Service Associate to join our team in Tokyo. The successful candidate will be responsible for providing excellent customer service to all clients through Inbound and Outbound Calls, Chats and CRM cases. The role will involve making cold calls to potential ...
-
Tokyo MSCI Inc.The MSCI Global Client Service team provides first-tier support for institutional clients worldwide.The Senior Associate will serve as primary contact for assigned accounts, ensuring premium service and rapid resolution of client questions. · ...
-
Tokyo S&P Global Full time￥1,800,000 - ￥2,800,000 per yearThis role will provide on-the-job learning and experiences that covers a comprehensive curriculum focusing on various areas including Capital Markets, · Financial Accounting, · S&P Global Market Intelligence Platform, · S&P Global Market Intelligence Office Plug-in etc. · ...
-
Japan Blue Owl Capital Holdings ￥2,000,000 - ￥2,800,000 per yearBlue Owl is seeking a Senior Associate to support our Institutional Capital team in Japan. This role will be primarily accountable for client service within the firm's growing institutional client franchise. · ...
-
Tokyo Sage Consulting Group ￥120,000 - ￥240,000 per yearOur client is a rapidly growing leader in the expert network industry, dedicated to providing strategic and actionable insights for consulting firms, corporations, and funds. They are seeking a highly-professional and charismatic Client Services Manager with previous expert-match ...
-
Tokyo TDCX ￥900,000 - ￥1,200,000 per yearDo you aspire to have a rewarding career where you can thrive, grow, and achieve your career aspirations? Unlock your full potential at work with TDCX, a leading global BPO company. · Follow procedures to process new business/plan application, enter detail and accurate informatio ...
-
Tokyo Morgan McKinley ￥3,000,000 - ￥6,000,000 per yearYou will be part of a true global environment to work at with an exposure to securities trading operations. Provide exceptional client support, onboarding, and guidance while handling inquiries across multiple channels in a fast-paced financial environment. · Onboard new clients ...
-
Tokyo Eurasia Group ￥120,000 - ￥180,000 per yearWe are committed to analysis that is free of political bias and the influence of private interests. In this position, you will be responsible for managing Eurasia Group client relationships as a key member of our Japan office. · In this role, you will be responsible for researchi ...
-
Tokyo Jobs via eFinancialCareers ￥900,000 - ￥1,200,000 per yearJoin a global HR and payroll technology leader as a Client Service Representative (Payroll), ensuring accurate monthly payroll processing, compliance, and exceptional client support. · Manage end-to-end monthly payroll calculations for 5-10 companies, ensuring 100% compliance wit ...
-
Tokyo Interactive Brokers ￥200,000 - ￥250,000 per yearWe serve individual investors and institutions, including financial advisors, hedge funds and introducing brokers. · Barron's has recognized Interactive Brokers as the #1 online broker for six consecutive years. ...
