インタラクティブ・ブローカーズのリテールおよびプロフェッショナルクライアントとの連絡役として、IBKRカスタマーサービス担当者は、リテールクライアント、ファイナンシャルアドバイザー、ヘッジファンド運営者、その他のブローカーディーラーを含むIBKRのクライアントにサービスを提供する責任があります。私たちは長期的なクライアント関係を構築・維持し、希望する市場へのアクセスを提供し、製品とサービスの提供を拡大するにつれてクライアントの維持率を向上させることを目指しています。
責任
クライアントの問い合わせ、懸念事項、苦情に電話、電子メール、オンラインチャットを通じて対応し、ポリシー、慣行、手順を遵守しながら相互に満足のいく解決策を達成することを含む、幅広いクライアント問題の日常的な管理と焦点。
求める中核能力:
- 複雑な問題を特定、分析、およびエスカレーションする能力
- 優れたトラブルシューティングと問題解決スキル
- クライアントのニーズを特定しながら価値の高い体験を提供する責任を持つこと
要件
- 大学卒業(学士号)
- 日本語ネイティブ、ビジネスレベルの英語(口頭および文書)
- 優れた分析スキル
- 金融市場に関する良い理解(望ましいが必須ではない)
- 優秀な新卒者の応募を歓迎します
会社の福利厚生
- 競争力のある給与、年間業績連動ボーナスおよびストックグラント
- 社会保障/保険給付
- 競争力のある年次休暇パッケージ
- 完全に備えられたキッチンで毎日の昼食が社内で注文される
- 地下鉄へのアクセスが良い近代的なオフィス
- 優れたワークライフバランス
- グローバルな金融商品、市場、顧客層に触れる独自の機会
- 現地でのプレゼンスを拡大するグローバル企業でのキャリア進展と職務範囲拡大の機会
- ハイブリッド勤務体制が可能な役割
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Tokyo Schneider Electric €36,000 - €60,000 per yearWe are looking for an experienced Service Representative to help us unlock further commercial value for our business. The main target is data centers, where cutting-edge technology and systems are constantly being introduced, so your skills and knowledge will also be upgraded. · ...
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Tokyo, Tokyo Saxo Bank ¥2,500,000 - ¥5,000,000 per yearWe are seeking a Client Service Associate to join our team in Tokyo. As a Client Service Associate, you will be responsible for providing excellent customer service to clients through inbound and outbound calls, chats, and CRM cases. You will also be responsible for onboarding ne ...
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