About The Role
As a member of the Uber Delivery Commercial Training and Enablement team, you will be responsible for implementing commercial training & enablement programs for our OFD commercial team members. You will help design, develop, and deliver training programs, as well as support creation and implementation of revenue enablement programs that ensure we are maximizing commercial productivity.
You will report directly to the Head of Sales Training and Enablement APAC, and will partner very closely with the global, regional and country-level Commercial Leadership team.
What You'll Do
- Manage the implementation of key training enablement programs for sales and account management teams supporting our team in Japan and across the region. This includes new hire onboarding, product and systems training, sales skill development, partner management, and general go-to-market support.
- With the support of the APAC Enablement Manager, you will work directly with key stakeholders across sales, commercial operations, HR, product, and other teams to complete regular Training Needs Analysis in order to align on priorities and learning needs.
- You will be responsible for helping design and deliver training and documentation that support the development and maintenance of the sales productivity tools. This will involve scheduling and hosting trainings, in collaboration with the central team, to deploy new software, tools, products, and other resources
- Create and maintain learning content both independently and in partnership with the central instructional design team.
- Collaborate closely with, and act as a liaison between, Sales, Marketing, Product, and Commercial Operations teams to ensure sales teams have relevant and accurate information to do their jobs.
- Always be learner-first, ensuring that your programs not only drive expected performance, but are also a good use of time and Uber resources, ensuring that your learners are receiving the knowledge and tools they need to perform optimally.
- Field ad hoc content and support requests from the Commercial and Commercial Operations teams and prioritize activities based on these requests
- Establish a broad network across the organization that allows you to easily identify internal best practice and rapidly scale & deploy these.
What'll You Need
- 5+ years professional experience in marketing, sales, account management, sales development or other relevant sales experience.
- 5+ years professional experience in sales training and/or learning & development.
- Clear communication skills. You are a clear and concise communicator with the ability to synthesize a lot of information quickly, highlight the key take-aways, and disseminate actionable insights (Must in Japanese / must in English)
- Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, and this should be a strength.
Preferred Qualifications
- Experience coaching and developing others is preferred
- Experience in building training content for both F2F sessions and eLearning is preferred
- Highly curious and a quick learner who thrives in a dynamic and fast-paced globally collaborative environment
- You must thrive in a fast-paced environment and have the ability to switch from high-level program strategy to rolling up your sleeves through to implementation.
- Ability to create and deploy learning and enablement tools in a variety of formats. Experience with content creation tools, learning management, and sales enablement tools is a plus.
- Experience with Salesforce, Google Suite, conversation insights and revenue enablement tools, a plus;
- Experience building end to end enablement tools and processes based on insights and data
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