ソリューションアドバイザー 東京 - フルタイム WalkMe は、今日急速に進んでいるデジタル世界において、ビジネスリーダーがテクノロジ ーの約束を実現できるようにするために、デジタル・アダプション・プラットフォーム (DAP)と呼ばれる革新的なサービスを確立したマーケットリーダーです。WalkMe のガイ ダンス、エンゲージメント、洞察力、および自動化により、従業員はより効率的になり、経 営幹部はデジタル利用状況をよりよく把握し、組織はデジタルアセットの価値を最大限に活 用してデジタルトランスフォーメーションを促進します。 WalkMe のソリューションアドバイザーとして、セールスプロセスにおいて、技術面でお客様との対 話をリードし、お客様のビジネスビジョンと戦略をソリューションに接続し、セールスとデ リバリーの間をつなぐ役割を担っていただきます。お客様のニーズを理解し、そのニーズを 満たすために WalkMe の製品やソリューションの価値を表現することに注力いただきます。 Senior Director of Strategic Solutions & Presalesに報告していただきます。
Description:
- Support the Account Executive by taking a consultative role in the customers' evaluation processes, including answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering.
- Develop strong technical relationships within the various customer teams, acting as a trusted advisor.
- Communicating the value of WalkMe products through many mediums, including phone, presentation, and live/online product demonstrations.
- Manage technical POC's both onsite and offsite
- Collaborate on and present custom product demonstrations to support the sales cycle
- Aggregate feedback from customer meetings and be able to convey that to product management and Engineering
- Speak at field events to both the technical and non-technical
- Work as an extension of marketing by promoting product knowledge by writing blogs, participating in demo-inspired webinars when needed
- すべての技術的な質問への回答、開発/設定の問題のトラブルシューティング、サポ ートおよびエンジニアリングへのエスカレーションの管理など、顧客の評価プロセ スにおけるコンサルティング的な役割を担うことで、アカウント・エグゼクティブ をサポートします
- 様々な顧客チームと技術面で強固な関係性を築き、信頼できるアドバイザーとして の役割を果たします
- 電話、プレゼンテーション、ライブ/オンラインの製品デモなど、様々な媒体を通じ て WalkMe 製品の価値を伝えます
- オンサイトおよびオフサイトでの技術的な POC 管理を行います
- セールスサイクルをサポートするため、カスタムデモンストレーションを協力しな がら作成し、プレゼンテーションを行います
- 顧客ミーティングからのフィードバックを集約し、それをプロダクトマネージャー やエンジニアリングに伝えます
- フィールドイベントで技術者と非技術者の両方に対し対応します
- 必要に応じて、ブログを書いたり、ウェビナーでデモを行ったり、商品知識を広めることで、マーケティングに協力します
業務内容
Requirements:
- Minimum of 5 years of experience in SaaS sales working with enterprise customers in one of the following roles: technical pre-sales, sales engineer, functional / technical consultant.
- Examine, interpret, and articulate complex technical information to audiences of varying technical levels.
- Experience work with CRM systems, notably SFDC.
- Experience building and presenting demo environments for customers at all levels - engineers to C level executives.
- A deep understanding of enterprise technologies and business context.
- Fluency in Japanese and business level English
- Must be in the office 3 times in a week.
- 企業顧客との SaaS 営業経験が 5 年以上あること(技術的なプリセールス、セールス エンジニア、機能的/技術的なコンサルタントなど)
- 複雑な技術情報を調べ、解釈し、様々な技術レベルの聴衆に明確に伝えることがで きること
- SaaS系アプリケーション・サービス(Salesforce/Concur/Successfactors/ServiceNOWなどの海外SaaS及び、サイボウズ/楽々精算などの日系SaaSサービス)を取り扱ったり使用した経験
- エンジニアから C レベルのエグゼクティブまで、あらゆるレベルの顧客向けにデモ 環境を構築し、プレゼンテーションした経験
- 企業のテクノロジーとビジネスコンテキストを深く理解していること。
- 流暢な日本語とビジネスレベルの英語
- 週3回出社可能なこと
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