WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation. As a Sales Engineer at WalkMe you will act as the conduit between sales and delivery to translate customers' business vision and strategy into solutions, and guide the technology evaluation part of the sales process. You will work with our most strategic clients, and exudes a passion for understanding their needs and expressing the value of WalkMe's products and solutions in meeting those needs. Lastly, you will report to the Senior Director of Strategic Solutions & Presales .
ソリューションアドバイザー
東京 - フルタイム
WalkMe は、今日急速に進んでいるデジタル世界において、ビジネスリーダーがテクノロジ ーの約束を実現できるようにするために、デジタル・アダプション・プラットフォーム (DAP)と呼ばれる革新的なサービスを確立したマーケットリーダーです。WalkMe のガイ ダンス、エンゲージメント、洞察力、および自動化により、従業員はより効率的になり、経 営幹部はデジタル利用状況をよりよく把握し、組織はデジタルアセットの価値を最大限に活 用してデジタルトランスフォーメーションを促進します。 WalkMe のソリューションアドバイザーとして、セールスプロセスにおいて、技術面でお客様との対 話をリードし、お客様のビジネスビジョンと戦略をソリューションに接続し、セールスとデ リバリーの間をつなぐ役割を担っていただきます。お客様のニーズを理解し、そのニーズを 満たすために WalkMe の製品やソリューションの価値を表現することに注力いただきます。 Senior Director of Strategic Solutions & Presalesに報告していただきます。
Description
- Support the Account Executive by taking a consultative role in the customers' evaluation processes, including answering all technical questions, troubleshooting development/configuration issues, and managing escalation to Support and Engineering.
- Develop strong technical relationships within the various customer teams, acting as a trusted advisor.
- Communicating the value of WalkMe products through many mediums, including phone, presentation, and live/online product demonstrations.
- Manage technical POC's both onsite and offsite
- Collaborate on and present custom product demonstrations to support the sales cycle
- Aggregate feedback from customer meetings and be able to convey that to product management and Engineering
- Speak at field events to both the technical and non-technical
- Work as an extension of marketing by promoting product knowledge by writing blogs, participating in demo-inspired webinars when needed
業務内容
- すべての技術的な質問への回答、開発/設定の問題のトラブルシューティング、サポ ートおよびエンジニアリングへのエスカレーションの管理など、顧客の評価プロセ スにおけるコンサルティング的な役割を担うことで、アカウント・エグゼクティブ をサポートします
- 様々な顧客チームと技術面で強固な関係性を築き、信頼できるアドバイザーとして の役割を果たします
- 電話、プレゼンテーション、ライブ/オンラインの製品デモなど、様々な媒体を通じ て WalkMe 製品の価値を伝えます
- オンサイトおよびオフサイトでの技術的な POC 管理を行います
- セールスサイクルをサポートするため、カスタムデモンストレーションを協力しな がら作成し、プレゼンテーションを行います
- 顧客ミーティングからのフィードバックを集約し、それをプロダクトマネージャー やエンジニアリングに伝えます
- フィールドイベントで技術者と非技術者の両方に対し対応します
- 必要に応じて、ブログを書いたり、ウェビナーでデモを行ったり、商品知識を広めることで、マーケティングに協力します
Requirements
- Minimum of 5 years of experience in SaaS sales working with enterprise customers in one of the following roles: technical pre-sales, sales engineer, functional / technical consultant.
- Examine, interpret, and articulate complex technical information to audiences of varying technical levels.
- Experience work with CRM systems, notably SFDC.
- Experience building and presenting demo environments for customers at all levels - engineers to C level executives.
- A deep understanding of enterprise technologies and business context.
- Fluency in Japanese and business level English
- Must be in the office 3 times in a week.
人材要件
- 企業顧客との SaaS 営業経験が 5 年以上あること(技術的なプリセールス、セールス エンジニア、機能的/技術的なコンサルタントなど)
- 複雑な技術情報を調べ、解釈し、様々な技術レベルの聴衆に明確に伝えることがで きること
- SaaS系アプリケーション・サービス(Salesforce/Concur/Successfactors/ServiceNOWなどの海外SaaS及び、サイボウズ/楽々精算などの日系SaaSサービス)を取り扱ったり使用した経験
- エンジニアから C レベルのエグゼクティブまで、あらゆるレベルの顧客向けにデモ 環境を構築し、プレゼンテーションした経験
- 企業のテクノロジーとビジネスコンテキストを深く理解していること。
- 流暢な日本語とビジネスレベルの英語
- 週3回出社可能なこと
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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