Job Description
NIQ GFK CMI's Customer Success Team is focused on delivering world-class insights and reports to clients, striving for a very high level of customer satisfaction and advocacy.
Customer Success is NIQ GFK's key department instrumental for the company's success.
A successful candidate will establish strong relationships with both our clients and colleagues. You will become a trusted partner, working with many client teams, including marketing, sales, category, and more.
You will understand our clients' needs and create solutions that help achieve their strategic and tactical goals.
If telling stories through data excites you but you're unsure about data knowledge: get in touch. We have an excellent training program ensuring you understand our products and analysis.
Responsibilities
- Deliver analytics & insights services and conduct tactical client training for Guided Analytics & NIQ GFK CMI products and solutions such as Brand Health, segmentation, Usage & Attitudes, Customer Experience, Shopper, and Qualitative research.
- Deliver flawless research and analytics to clients.
- Identify opportunities through day-to-day engagements with clients, handing off opportunities to Account Development to pursue.
- Have a strong working knowledge of client business priorities and the role we can play in supporting these goals.
- Be a confident crafter of compelling insights, deliver clear and actionable recommendations to clients helping them grow their business.
You are a high-performing individual thriving in ensuring high client centricity & customer satisfaction. You know how to take care of client requirements & develop long-lasting client relationships. Awareness of market landscape, our CMI products, and processes is at the forefront of your mind.
Qualifications
- Graduate or Postgraduate with at least 5 years of experience in consumer research, data analytics, and delivery.
- Ideal first experience in a related industry but not essential.
- Awareness of data analytics industry, business model, products, services, and solutions like Brand Health, Segmentation, Usage & Attitude, Customer Experience & Shopper solutions etc.
- Awareness of market trends and its interdependencies impacting customers.
- Ability to expand and adapt according to market, account, technical needs, language, knowledge of specific systems, etc.
- Excellent time management and prioritization skills with a proven track record of delivering projects on time.
- Confident numerically & ability to analyze data confidently.
- Problem-solving and solution-oriented.
- Performs work accurately and effectively with attention to detail.
- Engaging presenter.
- Customer Centric mindset.
- Good at building relationships, internally and with clients.
- Strong verbal and written communication skills.
- Experience of working in an analytical environment.
- Capable of leveraging tools such as Microsoft Excel and PowerPoint.
Additional Information
This is a remote-hybrid based role, must be physically located within Japan, and the candidate must be a Country/Region Resident.
Our Benefits
- Flexible working environment.
- Volunteer time off.
- LinkedIn Learning.
- Employee-Assistance-Program (EAP).
About NIQ
NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.
We are an Equal Opportunity/Affirmative Action-Employer making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status, or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
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