Your Role
WHAT WILL YOU BE DOING ON A DAILY BASIS?You will support customers by providing helpful information, answering questions + working closely with the Operational Key Account Manager in delivering customer excellence.
To drive customer engagement and satisfaction in close cooperation with the (Operational) Key Account Manager + the Operational Care Center (OCC).
To establish and strengthen operational relation to customer contact(s) through daily interaction and to pro-actively advise and consult clients to ensure customer satisfaction.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To assist in creating, reviewing + refining customer reports.
To collaborate with Finance and the Key Account Manager to adjust credit limits based on daily business development
To document, resolve and analyze all complaints and then identify, share and eliminate root causes.
To create, review + refine customer reports.
Your Responsibilities
WHAT WILL YOU BE DOING ON A DAILY BASIS?You will support customers by providing helpful information, answering questions + working closely with the Operational Key Account Manager in delivering customer excellence.
To drive customer engagement and satisfaction in close cooperation with the (Operational) Key Account Manager + the Operational Care Center (OCC).
To establish and strengthen operational relation to customer contact(s) through daily interaction and to pro-actively advise and consult clients to ensure customer satisfaction.
To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
To qualify + enter customer orders into the operational execution process.
To assist in creating, reviewing + refining customer reports.
To collaborate with Finance and the Key Account Manager to adjust credit limits based on daily business development
To document, resolve and analyze all complaints and then identify, share and eliminate root causes.
To create, review + refine customer reports.
Your Skills and Experiences
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大阪府, キューネ・アンド・ナーゲル(株)フォワーディングやマーケットに関する豊富な知識を生かし、お客様に最前線でサポートを提供することで、当社の製品、サービス、機能にご満足いただけるよう努めます。 · ■顧客エンゲージメント、満足度、維持、再活性化を推進 ■顧客との業務関係を確立・強化し、顧客満足を確保 ■顧客からの問い合わせ対応・見積もり作成 ■作業指示書に従って顧客のオンボーディングをサポート · ■ファイナンスおよびレベニュー・ケア・センターと連携し、日々の事業展開に基づき問題発生時の対策調整 ■フィードバックを文書化、解決、分析し、根本原因を特定 ■顧客レポートの作成、レビュー、改良 ...
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