Food and Beverage Server

4日前

Osaka SWISSOTEL Full time
Job Description

Key Deliverables and Responsibilities

· Ensure correct grooming standards are followed at all times

· Exceed guest satisfaction by knowing preferences and update profiles

· Maintain detailed knowledge of the restaurant menu & daily specials at all times

· To be familiar with the beverage service including glasses used and appropriates garnishes

· Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis

· Anticipate and service of guests' requirements at all times

· Following up daily financial targets of area/division

· Use opening and closing checklist to ensure smooth opening and closing of the venue

· Ensure service stations are constantly cleared and re-stocked during service

· Serve and clear food and beverage items in an unobtrusive and professional manner

· Present menus in a proactive manner

· To feel empowered and accountable within the work place

· Keep manager on duty updated of any guest feedback so they can update the Glitch Report

· Maintains the HACCP & FIFO standards as required by the regional governing body

· Follow Hotel Evacuation Policy in case of an Emergency

· Attend all necessary briefings and training sessions as instructed by the Manager

· Handle financial procedures according to guidelines set by the finance department

· Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs

· Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel

· All issues and negative guest feedbacks needs to be properly reported on glitch system

· Follow care program at all times, and report issues through the system to maintenance

Qualifications

For foreigner applicants, only those with a valid working permit will be entertained

Knowledge and Experience

· Flexible work hours.

· Ability to remain calm and professional with difficult customers.

· Excellent interpersonal skills.

· English speaking, a second language and Japanese speaking will be an advantage.

· Positive attitude and well spoken

· Displays initiative

· Team creator

· Customer / people oriented

Competencies

· Motivator & role model

· Positive attitude and well spoken

· Result driven

· Displays initiative

· Commitment to professional values

· Team creator

· Customer / people oriented

· Creative / open-minded

Additional Information
  • Part of the International Accor global and hotel team.
  • Employee meals while on shift, laundry, yearly anniversary stay.
  • Career progression within the hotel and the Accor network.
  • Work within a progressive team.

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