About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
What you will do
· Plan and implement a treatment and retail training plan, including for therapists and receptionists.
· Greet VIP guests and ensure smooth service.
· Cater to VIP guests and media and cover the receptionist's role when it is required.
· Following up facility issues to be sorted with engineering.
· Helping receptionist's tasks such as taking care of spa bookings, billing, issuing gift certificate and operational following up.
· Work with therapist team to put together a regular training program schedule
· Assist the Director of Spa in creating menu, pricing, retail selection
· Manage staff schedule to make sure operation works well.
· Utilize the trace file, cashier sheets and handle the daily accounting in accordance to the hotel cashiering procedure.
· Provide information to guests about the services offered in the Spa as well as the Hotel. · Utilize each of the retail products safety and accurately.
· Train the reception team to customize and personalize the Spa journey.
· Respond properly in any hotel emergency or safety situation.
· Handle and prioritize daily logistics to aid daily operations.
· To provide a friendly and professional service that exceeds guests' expectations.
· To comply with the hotel's rules and regulations and in particular, the policies and Procedures relating to Fire, Hygiene, Health and Safety are executed.
· To comply with local legislation as required. · To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
· To attend training and meetings as and when required.
· Perform any additional duties as assigned by the Spa/hotel leadership team.
What you bring
EDUCATION: College Education or equivalent. Diploma or Certification in spa, wellness, Holistic modalities preferred.
EXPERIENCE: More than 3 years' experience in Luxury spas.
What we offer:
• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Accommodation at other Four Seasons Hotels and Resorts
• Complimentary Dry Cleaning for Employee Uniforms
• Complimentary Employee Meals
Schedule & Hours:
Full-time position
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