Fussa CWT

·       Travel Reservation Agent

o   Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts

o   Ensures reservations are built according to client standards and preferences

o   Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation

o   Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares

o   Escalates more complex problems to more experienced staff

o   Assignments include both routine and non-routine work

·       Other Duties

o   May perform other duties as back up to understaffed areas of department as assigned

o   May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)

Qualifications:
Experience & Education:

·       Education

o   High school diploma or country equivalent

·       Experience

o   2+ years industry experience

o   Travel counselor experience preferred

·       Languages

o   English fluent – written and spoken

o   2nd language a plus

·       Knowledge, Skills and Abilities (KSAs)

o   Detail-oriented to ensure high level of accuracy

o   Basic MS Office

o   Capable of working with minimal supervision

o   Good travel industry knowledge

o   Skilled in GDS; Sabre preferred  



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