- Travel Reservation Agent
- Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
- Ensures reservations are built according to client standards and preferences
- Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
- Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
- Escalates more complex problems to more experienced staff
- Assignments include both routine and non-routine work
- Other Duties
- May perform other duties as back up to understaffed areas of department as assigned
- May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)
Qualifications
Qualifications:
Experience & Education
- Education
- High school diploma or country equivalent
- Experience
- 2+ years industry experience
- Travel counselor experience preferred
- Languages
- English fluent – written and spoken
- 2nd language a plus
- Knowledge, Skills and Abilities (KSAs)
- Detail-oriented to ensure high level of accuracy
- Basic MS Office
- Capable of working with minimal supervision
- Good travel industry knowledge
- Skilled in GDS; Sabre preferred
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