Travel Consultant

4日前

Fussa, Japan Amex

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

In this role, you'll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

As a Travel Consultant, you will provide outstanding customer service to defense & government travelers before, during, and after their business trips. Through our winning combination of outstanding people and innovative technology, we're focused on ensuring that the travel experience of our customers is unforgettable from start to finish, for all the right reasons.

Main responsibilities:

  • Builds domestic reservations for clients to include air, hotel, rail, and ground transportation.   

  • May build single destination international itineraries to major international destinations. 

  • Advises clients of international travel requirements such as visas, passports, immunizations, etc. 

  • Solves typical travel related problems consistently. 

  • Operates within detailed procedures under minimal direction. 

  • Interacts with traveler or travel arranger, and provides 1st level of support for customer service and technical issues. 

  • Uses preferred vendors to improve profit and ensures adherence to the clients' travel policy through available resources, including online tools.

  • Attends staff and training meetings for ongoing updates in the travel industry and office procedures. 

  • Maintains a favorable working relationship with all other company employees to foster and promote a collaborative and harmonious working climate.

What we're looking for:

  • Minimum 1 year call center experience or equivalent travel consultant experience. 

  • Industry knowledge and reservation skills in order to create domestic and single destination international reservations. 

  • Sabre GDS experience preferred

  • High school diploma or equivalent  

  • Excellent customer service skill required  

  • Ability to meet and maintain required performance standards  

Location

Fussa, Japan

This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

  • Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

  • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

  • We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

  • And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for

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