Tokyo Amazon
Amazon has spent years building one of the world's most efficient and optimised supply chains.

Meet the Amazon Multi-Channel Fulfilment (MCF) team who are leveraging this supply chain to deliver best in class services for customers and clients.

Our vision is ambitious - to fulfil orders for every customer in the world, regardless of where the transaction occurs.

Key job responsibilities

Key job responsibilities


Existing Merchant Relationship Management:
Serve as the primary point of contact for assigned client accounts

Build and maintain strong, long-lasting client relationships

Conduct regular check-ins and meetings with clients to ensure satisfaction

Anticipate and address client needs proactively


Account Strategy and Growth:
Develop and implement strategic account plans to drive growth

Identify and pursue upselling and cross-selling opportunities for Amazon Supply Chain Services (ASCS)

Set and achieve goals for assigned accounts

Monitor and analyse account performance metrics


Problem Resolution:
Address and resolve merchant issues promptly and effectively

Collaborate with internal teams to develop solutions for complex merchant problems

Manage and mitigate risks associated with merchant accounts


Business Reviews and Reporting:
Conduct regular business reviews with key merchants

Prepare and present performance reports and analytics

Provide insights and recommendations based on account data


Internal Collaboration:
Work closely with sales, marketing, product, operations and support teams

Communicate merchant feedback to relevant internal stakeholders


Contract Management:
Negotiate contract terms and renewals

Ensure timely processing of contracts and amendments

Monitor contract compliance and expirations


New Business Development:
Identify potential new business opportunities within existing accounts

Assist in the onboarding of new clients or accounts as needed

Basic Qualifications

3+ years of business development, partnership management, or sourcing new business experience
3+ years of developing, negotiating and executing business agreements experience
Bachelor's degree
Experience with sales CRM tools such as Salesforce or similar software
Experience in setting up and managing a sales pipeline

Preferred Qualifications

Experience interpreting data and making business recommendations
Experience in online advertising or high-tech products/services

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Amazon Japan G.K.


Job ID:

A
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