Position:
E-Commerce Manager


Company:
Bulgari Japan


Work Location:
Tokyo


Department:
Omni Channel


Report to:
Omni Channel VP


Job Summary:

We are seeking an experienced and strategic E-Commerce Operations Manager to lead the operations of , our official online flagship store.

In this leadership role, you will be responsible for driving online sales growth, elevating the luxury client experience, and optimizing operational efficiency in alignment with Bulgari's brand values and global strategy.

You will oversee the daily operations through your team, coordinate cross-functional initiatives, and ensure that every aspect of the online store reflects the prestige of our Maison.

Key Responsibilities
Driving Sales & Commercial Strategy
Develop and execute operational strategies to achieve 's sales and profitability targets.
Lead merchandising alignment, ensuring product assortments, pricing, and promotional activities maximize conversion and average order value.
Oversee campaign and product launch execution in coordination with global and regional marketing teams.
Monitor and analyze KPIs (conversion, sell-through, re-purchase rates) and implement action plans to capture growth opportunities.
Ensure inventory availability for high-demand and exclusive products, minimizing lost sales opportunities.
Enhancing the Luxury Client Experience

Partner with the Client Concierge (CC) leadership to establish service standards and workflows for handling client orders, inquiries, and special requests.

Oversee order confirmation(inventory transfer between stores) management, ensuring personalized sourcing and premium fulfillment meet Bulgari's luxury service standards.
Maintain seamless online-to-offline client journeys, integrating boutique-level personalization into the e-commerce experience.
Ensure packaging, gift wrapping, and post-purchase communication consistently reflect Bulgari's brand prestige.
Operational Excellence & Process Improvement
Lead the review and optimization of operational workflows, reducing lead times and errors while maintaining luxury quality.
Implement process automation and technology enhancements to improve accuracy and scalability.
Foster cross-functional collaboration between e-commerce, logistics, marketing, and client service teams.
Regularly review operational KPIs, identify bottlenecks, and drive continuous improvement initiatives.
Leadership & Team Management
Manage, coach, and develop the e-commerce operations team to deliver high performance.
Set clear objectives and performance metrics aligned with business priorities.
Oversee vendor and partner relationships related to e-commerce operations.
Prepare and present regular performance reports and operational updates to senior management.

Qualifications:

Education:
Bachelor's degree in Business, E-Commerce, Luxury Brand Management, or related field; MBA is a plus.
Experience: 5+ years of e-commerce operations experience, with at least 2 years in a managerial capacity. Proven track record in delivering sales growth, operational efficiency, and superior client experience.

Skills:
Strong analytical, organizational, and leadership skills. Knowledge of Salesforce Commerce Cloud or similar platforms

Language:
Excellent communication skills in English; Japanese proficiency is a plus.

Preferred
Skills:
Experience managing multi-channel or omnichannel retail operations.
Strong vendor and partner management skills.
Ability to lead cross-border, multicultural teams and projects.

Required Competencies:
Drive & Obsession for results.
Entrepreneurial thinking.
Customer focus.
Integrity and trust.
Growth mindset
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