仕事の内容
お客さまが事故や病気怪我等に見舞われた際に適切に保険金をお支払いするお仕事です。不安なお客様の気持ちに寄り添い複数の関係者と連絡をとり、調査や交渉、適正な支払い額の算定を行い迅速な保険金支払いを行います。
対象となる保険は自動車保険、火災保険、医療保険や新種保険など。法律や専門的な知識を要する場面もあるので、仕事を通じて幅広く多くのことを学び、プロフェショナルに成長できます。
入社する方のほとんどが未経験者です。蓄積してきた育成環境には自信がありますのでご安心ください。
お客さまから感謝の言葉をいただけることも多く、誇りとやりがいを持てるお仕事です。
業務対応例(※自動車事故の場合)
【1.初期対応】
お客様から事故受付担当者に連絡があり、その報告を確認し、さらに詳細に状況確認を実施していく
【2.損害額認定・示談交渉】
適切な保険金の支払いに向け、お客様、被害にあわれた方、保険会社、必要に応じ弁護士等専門家と連絡をとり、調査や交渉を行い、適正なお支払い額を算定する
【3.保険金支払い】
保険金を支払うための各種手続きを迅速に実施し、お客様に保険金をお支払いする
※一日でも早く適切な保険金をお支払いすることで、困っているお客様の力になる事が出来、感謝の言葉もいただける、とてもやりがいのあるお仕事です。
必要とされるスキル・経験
【必須】お客様対応業務の経験、または対外折衝業務の経験
※北海道サービスセンターと東北サービスセンターの求人に関しては、保険金支払いの業務経験、または看護師、理学療法士等医療に関わる経験のいずれかが必須となります。
【歓迎】保険金支払いの業務経験、医療の知識や経験
【研修教育】座学とOJTを組み合わせ、保険の知識や業務の流れを徐々に覚えて業務対応を行っていただきます。入社者のほとんどが未経験者です。未経験者でもしっかりと育成していきますのでご安心ください。
【最終学歴】学士号または同等の学位
勤務条件
【雇用形態】正社員(期間の定めなし)
【給与】採用時想定年収 520万円~760万円 ※経験者はスキルに応じて更に優遇、固定月給 37万円以上(固定残業代含む/固定残業代の相当時間:42.0時間/月)、賞与年一回支給
【就業時間】9時~17時 所定労働時間7時間 残業が発生する場合あり
【通勤手当】会社規定に基づき支給
【休日】土日祝、年末年始(12/30~1/3)
【有給休暇】初年度入社直後に5日もしくは10日(入社月による)、最高付与日数20日
毎年4月に年次有給休暇に加えて特別付加有給休暇7日を付与
全社員の2023年有給休暇取得日数:平均23日
【社会保険】健康保険:有 厚生年金:有 雇用保険:有 労災保険:有
【その他】フレックスタイム制度(コアタイム無し)、リモートワーク制度、標準的福利厚生制度(ベネフィットステーション等)
【退職金】有、確定給付企業年金制度(DB)・確定拠出年金(DC)
【転勤】有、希望勤務地制度に従って、希望勤務エリア内または全国への転勤を選択することができます。
・希望勤務地制度は、北海道から沖縄まで日本全国を11の勤務エリアに区分し、その中から希望勤務エリアを選択し、そのエリア外へ転勤することなく、希望する地域に根付いてキャリアを築いていく制度です。
・希望勤務エリアは、育児や介護といった個人の様々な事情やライフステージの状況に応じて変更を申請することが可能です。
・11の勤務エリア:札幌エリア、仙台エリア、さいたまエリア、東京エリア、富山エリア、名古屋エリア、大阪エリア、広島エリア、松山エリア、福岡エリア、沖縄エリア
・多様なキャリア(様々な経験)を重視して、全国転勤も選択可能です。
募集勤務地
下記から就業を希望する勤務地をお知らせください。複数選択する場合は希望順位もお知らせください。
※2025年3月31日時点の募集勤務地※募集勤務地は採用状況によって更新されます。
北海道サービスセンター:北海道 札幌市中央区北三条西4-1-1 日本生命札幌ビル 17F
東北サービスセンター:宮城県仙台市青葉区一番町1-8-3AIG仙台ビル 3F
関信越サービスセンター:埼玉県 さいたま市大宮区桜木町 シーノ大宮ノースウィング 13F
首都圏サービスセンター:東京都墨田区錦糸1-2-4 アルカウエスト 17F
神奈川サービスセンター:神奈川県横浜市港北区新横浜2-4-19 富士火災横浜ビル1F
千葉サービスセンター:千葉県千葉市美浜区中瀬2-6-1 WBGマリブイースト 20F
名古屋サービスセンター:愛知県名古屋市中区錦2-4-15 ORE錦二丁目ビル 11F
関西サービスセンター:大阪府吹田市豊津町9-1 EDGE江坂 4F
京都サービスセンター:京都府京都市下京区五条通大宮南門前町480 AIG京都ビル5F
神戸サービスセンター:兵庫県神戸市中央区小野柄通3-2-22 AIG神戸ビル 2F
広島サービスセンター:広島県広島市中区基町11-10 合人社広島紙屋町ビル 2F
高松サービスセンター:香川県高松市磨屋町8-1 セトラスビル 3F
愛媛サービスセンター:愛媛県松山市三番町4-8-11 AIG松山ビル 7F
At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.
Enjoy benefits that take care of what matters
At AIG, our people are our greatest asset. We know how important it is to protect and invest in what's most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of inclusion
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to
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