Intersoftkk Inc. is a global Information Technology and Services Company offering all sorts of web and mobile application design & development, Salesforce & SAP enterprise solutions. We are a leading Digital Transformation Service firm with a rich history that dates back 24 years. We have served over 1000 clients and completed over 550 projects for our valued customers with a Comprehensive Range Of Technology-Related Services And End-To-End Solutions Including Business Consulting, Software Products, And Engineers For Hire Offshore Including Outsourcing. Our International Professional Team From the United States, Japan, United Kingdom, Australia, India, Singapore, Malaysia, Taiwan, and Dubai Has Been Developing, Brain Storming, And Deploying High Value, Productivity Enhancing Technology Solutions And Business Consultation For Start-Ups, Medium-Sized, And Enterprise Level Companies. At Intersoft, we have a wealth of experience working with organizations across a variety of industries like Fintech & Online Banking, Automotive & Mobility Industry, Block Chain & Cryptocurrency, Telecom & Networking Industry, Electronic Vehicle Industry, AI / ML & IoT Industry, E-Commerce & Retail Industry, Robotics Process Automation, Online Educational Industry, Health Care & Life Science Industry. Our Services: Mobile Application Development Web Application Development Salesforce Development SAP Implementation and Migration Infrastructure Managed Services Digital Marketing Intersoft will strive to create a superior work environment that will offer assistance to all key players and stakeholders – its clients, its employees, and its partners to achieve their aspirations together as a harmonized team and allow them to stretch themselves beyond their perceived boundaries to achieve the best possible.
The Role
Job Summary:
We are seeking a proficient Bilingual VIP Deskside Support Engineer who is fluent in both Japanese and English to provide exceptional technical support to our senior executives and VIP clients. The ideal candidate will possess outstanding customer service skills, an in-depth understanding of IT systems, and the ability to resolve complex technical issues swiftly and effectively. This role demands a high level of discretion and the capacity to handle sensitive information with utmost confidentiality.
Responsibilities:
- Deliver personalized IT support to senior executives and VIP clients, ensuring rapid and effective resolution of technical issues.
- Troubleshoot and resolve hardware, software, and network problems on desktops, laptops, mobile devices, and other peripherals.
- Install, configure, and maintain operating systems (Windows and Mac), applications, and enterprise software.
- Coordinate with various IT teams to ensure seamless service delivery and escalate issues when necessary.
- Maintain detailed documentation of support requests, resolutions, and overall IT processes.
- Conduct regular maintenance and performance tuning of VIP workstations and devices to ensure optimal performance.
- Educate and guide VIP clients on best practices for using IT systems and applications securely and efficiently.
- Manage VIP IT assets and ensure proper inventory tracking and control.
- Stay updated with the latest IT trends and technologies to provide informed recommendations to VIP clients.
- Assist with the setup and support of high-profile meetings, including video conferencing and audio/visual equipment.
- Ensure adherence to company IT policies and procedures, maintaining a high level of security and confidentiality.
- Provide on-call support for urgent issues outside regular business hours as required.
Ideal Profile
We seek a proactive and dedicated individual who can deliver top-tier technical support to our VIP clients. If you possess the qualifications and skills outlined above, and you are eager to contribute to a high-performance team, we invite you to apply for this exciting opportunity.
Minimum Qualifications and Skills:
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
- Professional certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or Apple Certified Support Professional (ACSP) are preferred.
- Minimum of 3-5 years of experience in IT support, with at least 2 years in a VIP or executive support role.
- Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and enterprise applications.
- Experience with mobile device management (iOS and Android) and troubleshooting.
- Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
- Outstanding customer service skills with a professional demeanor and the ability to communicate effectively with high-level executives.
- Fluency in both Japanese and English, with excellent verbal and written communication skills in both languages.
- Ability to work independently and manage multiple tasks with high attention to detail.
- Discretion and the ability to handle confidential information with integrity.
- Flexibility to provide support during non-business hours and travel to different locations as needed.
What's on Offer?
- Work within a company with a solid track record of success
- Join a well known brand within Asset Management
- Excellent career development opportunities
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