Assistant People and Culture Manager

2週間前

Tokyo Four Seasons Hotels and Resorts ￥4,000,000 - ￥6,000,000 per year
About Four Seasons

Four Seasons is powered by our people.

We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return.

Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart.

We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.


At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves.

Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime.

It comes from our belief that life is richer when we truly connect to the people and the world around us.


About the location:
Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi.

Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city's vibrant pulse.

Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo's hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes.

The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne.

The former is an elevated Parisian bistro, while the latter – listed on Asia's 50 Best Restaurants and The World's 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.


ピープルファンクション:
・すべての部署およびホームオフィスとの調和を保ち、プロフェッショナルな関係を維持する。

・People & Cultureチーム内の様々なプロジェクトや活動を計画、組織、指導、管理する。

・コーチングの瞬間を見極め、その瞬間がPeople & Cultureチームの学習と能力開発の機会となるようにする。

・People & Cultureチームやホテル内の他部門との信頼関係を築く。

・グローバルな視野を持ち、優れたコミュニケーションスキル(文書と口頭)を持つ。

チームの自尊心と自己実現についてよく理解し、必要な場合はいつでも適切なサポートと支援が提供されるようにする。

・People & Cultureチームの日常業務を監督し、必要に応じて支援する能力を有する。

・毎月People & Cultureスタッフと部門ミーティングを開催し、コミュニケーションを図り、チームに影響するあらゆる問題に対処する。

・スタッフの離職率を最小限に抑え、高い士気を維持するため、スタッフのトレーニングプログラムや能力開発計画に参加し、開発する。

特に、将来昇進する資格のある人材に重点を置く。

・各部門のスタッフがすべての職務と責任を十分に理解できるよう監督し、訓練し、意欲を高める。

・People & Cultureマネージャーと定期的にミーティングを行い、People & Cultureスタッフの活動やPeople & Cultureオフィス・ミーティングの結果、その他関連事項を伝える。

・採用目的のため、潜在的な候補者を惹きつけるため、地域内で積極的にネットワークを構築する。

・レビューや能力開発計画を作成し、必要に応じてPeople & Cultureスタッフと適切な人事関連措置(採用、表彰、懲戒、評価など)をとる。

・常にプロフェッショナルな態度で行動する。

・必要に応じて部門の他の分野を補佐する。


プロダクトファンクション:
・従業員のカウンセリング、問題解決、紛争状況において客観的な第三者として行動し、ホテルの法的問題を引き起こす可能性のある状況をPeople & Cultureマネージャーおよび総支配人に伝える。

懲戒処分の見直し、停職や解雇の勧告、全スタッフの定期的な業績評価プログラムの確立など、スタッフのパフォーマンスの質を監視する。

・ホテル内のコミュニケーションの質、内容、意図に影響を与え、適切な情報が全レベルのスタッフに行き渡るよう、最も効果的なコミュニケーションの手段や最適なチャネルを提案する。

・サクセッションプランニング(後継者育成計画)を用いて、全レベルの従業員の能力開発と効果、およびホテルの人材ニーズを評価し、キャリアプランニングとカウンセリングで経営陣を支援する。

・フォーシーズンズ ホテルズ アンド リゾーツのポリシーおよび適用されるすべての法律に従い、すべての雇用手続きを確立し、実施する。

・雇用ファイル、その他すべてのPeople & Cultureの管理業務や報告書を、個人的に、または委任により、機密性を保持しながら、紙やPeople & Cultureシステムで詳細に管理する。

・従業員パーティー、General Meeting、月間最優秀従業員表彰プログラムなど、すべての従業員福利厚生プログラムを企画・監督する。

・従業員食堂、従業員出入り口、ロッカールームの設備が正常に作動し、維持されていることを確認する。

・ホテルの全レベルにおける学習・能力開発ニーズを分析し、従業員がコア・カルチャー・スタンダードを熟知し、内部からの昇進に備えるためのプログラムを作成または調整する。

・当ホテルの要件に合うよう、すべてのCooperate People&Culture Initiativeを遵守し、確実に確立する。

・People & Culture部門内の業務全般を計画、組織化し、業務の委譲を行う。

・継続的にプロセスと効率の改善に努める。

・People&Cultureマネージャーから指示されたその他の職務を遂行する。


プロフィットファンクション:
・福利厚生、労務、給与報告を含む人材・文化予算の財務問題を監督・計画し、人事予算のガイドライン内で費用対効果の高いイベントを計画する。

・従業員の離職率の不満足なパターンを特定、分析し、解決するための適切な行動を開始する。

People Functions

Maintain harmonious and professional relationship with all departments and Home Office.

Comply with and enforce Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.

Plan, organize, lead and control different projects and activities within the People & Culture team.

Identify coaching moments and ensure that those moments become opportunities of learning and development for the People & Culture team.

Establish a rapport with the People & Culture team and other divisions within the hotel.
Have a global working perspective and excellent communication skills – written and verbal both Japanese and English.
Great understanding of Self-Esteem and Self-Actualization of Team and ensure proper support and help is provided whenever needed.

Participate in and develop staff training programs and development plans in order to minimize staff turnover and maintain high morale.

Particular emphasis should be given to those individuals qualifying for future advancement.
Supervise, train and motivate department staff to thoroughly understand all of their duties and responsibilities.

Meet with the People & Culture Manager on a regular basis to communicate all People & Culture activities and results of the People & Culture office meeting or any other related issues.

Actively network within the community to attract potential candidates for recruitment purposes.
Prepare reviews and development plans and take appropriate personnel-related action (i.e. hire, commend, discipline, evaluate, etc.) as required.
Conduct self in a professional manner at all times.
Assist in other areas of the department as needed.

Product Functions


To act as an objective 3rd party in employee counseling, problem solving or conflict situation and communicate to the People and Culture Manager any circumstances that may raise legal issues for the hotel.

Monitors the quality of staff performance, including review of disciplinary actions, recommendations for suspension or termination as well as to establish a regular performance appraisal program for all staff.

Influence the quality, content and intent of communications in the hotel and recommend the most effective vehicle of communication and the best channel to use in terms of ensuring that pertinent information is available to all levels of staff.

Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning, and assisting management with career planning and counseling.

Establish and implement all employment procedures in accordance with Four Seasons Hotels and Resorts policy and all applicable laws.

Maintain employment files and all other People & Culture administrative tasks and reports personally or through delegation in a detailed manner on paper and in the People & Culture System while maintaining confidentiality.

Organize and supervise all employee welfare programs which include employee party, general staff meetings, employee of the month award programs, etc.

Ensures that the employee cafeteria, employee entrance and locker room facilities are in working order and well maintained.

Analyze the hotel's learning & development needs at all levels and create or coordinate the creation of programs designed to make employees proficient in their delivery of core and culture standards and prepares them for promotion from within.

Adheres to and ensures that all corporate People & Culture initiatives are established to suit the hotel's requirements.
Plans and organize the overall work requirements within the People & Culture Department with delegation of work tasks.
Continuously strive for improvement of processes and efficiency.
Perform any additional duties as assigned by the People and Culture Manager.

Profit Functions


Supervise and plans the financial issues for the People & Culture budget including benefits, labor and salary reports and plans cost effective events within the HR budget guidelines.

Identify, analyze and initiate appropriate actions to resolve any unsatisfactory pattern of employee turnover.
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