東京都 千代田区 九段下駅, 株式会社 JointHire Japan

仕事内容:

  • 仕事内容

(職務詳細)

属人的なアプローチに依存しない、データと仕組みに基づいた再現性の高い顧客対応モデルの構築をミッションとしています。

強化したオペレーションを他組織にも展開しながら、スケーラブルな体制づくりをリードいただきます。

・カスタマーサービス業務を通じた顧客満足度の向上設計

・モニタリング体制を設計し、データに基づいた判断と迅速なアクションを整備

・ミドル規模顧客に対して属性に応じた最適な活用施策を案内

・チーム全体で顧客の成功パターンを徹底分析し、オペレーション改善と標準化を推進する

・プロダクトへの顧客ニーズの反映

(ポジションへの期待)

教育機関から企業まで多様な領域のミドル規模顧客に対し、チームでMonoxer活用を支援します。

特に以下のコンピテンシー(行動特性)が期待されるポジションです。

・領域横断で顧客支援を行うため、特定領域に縛られない広い視野と事業理解

・短期的な事象に流されず、事業視点で優先順位を判断する俯瞰した視点

・個別要望(点)でなく、データや傾向を「面」で捉え、多くの顧客に当てはまる「共通の課題・勝ち筋」を抽出しようとする姿勢

応募要件:

  • 必須要件

・ITまた無形商材での顧客対応の経験

・企画ミッションを担ったことがあるご経験(兼務可)

・定量/定性情報をもとに課題を特定し、改善施策に落とし込んだ経験

・フラットでオープンなコミュニケーションに抵抗がない方

※カスタマーサポート・カスタマーサクセスの経験は不問

  • 歓迎要件

・開発組織と協力してプロジェクトを推進した経験

・カスタマーサービスや営業における企画業務を行った経験

  • 求人の特徴

複数名採用予定

福利厚生・手当その他待遇:

  • 給与・待遇

・想定年収:550万円~800万円

※ご経験と能力に応じて決定いたします

  • 福利厚生

・各種保険完備(雇用保険、労災保険、厚生年金保険、健康保険)

・交通費支給

・ストックオプション付与

・書籍購入補助制度

・フリードリンク

・社外研修参加時の費用補助あり

・副業可

  • 休日・休暇

・土日祝休み(年末年始休暇)

・当社規定による年次有給休暇制度(入社時10日分付与)

求人企業について:

  • 会社概要

記憶のプラットフォーム Monoxer の開発と運営

  • 会社情報

・業種 教育関連

・従業員数 100~300名



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