We are seeking a talented candidate to join our Global Outsourcing team within World Wide Customer Service (WWCS).
As an Associate Vendor Manager, you will implement new programs, cultivate operational excellence, and partner with Amazon teams to positively impact customer experience.
This high-impact, high-visibility position requires a superior self-directed individual with attention to detail and great organizational skills.
Responsibilities include:
- Operations Management: Manage operations to the highest standard of customer obsession, solve escalations, drive continuous improvement, and share best practices.
- Stakeholder Management: Build strong, trusted relationships with vendors and stakeholders across different levels of the organization.
- Program Management: Manage projects and change initiatives, including new implementations and site launches.
Key qualifications include:
- 3+ years of relevant experience in Customer Service
- A sincere passion and obsession for customers and people
- Exceptional interpersonal and communication skills in Japanese and English language
- Record of accomplishment of taking ownership and driving results
We are open to hiring candidates to work out of Tokyo, Japan. Salary information can be provided individually prior to the 1st interview.
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Tokyo Amazon Japan G.K. Full timeEarth's Most Customer Centric Company is seeking a talented candidate to join our Global Outsourcing team within World Wide Customer Service (WWCS). As an Associate Vendor Manager, you will be responsible for implementing new programs, cultivating operational excellence and partn ...
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