Company Description
At Intuitive, we come together to achieve our mission. We believe that minimally invasive therapy enriches life. Through innovation and intelligent technology, we expand the potential of medical professionals and enable them to treat without restrictions.
We are pioneers in robot-assisted surgery and leaders in the market, striving to develop an inclusive and diverse team that creates change. For over 25 years, we have collaborated with hospitals and medical teams around the world to support the resolution of some of healthcare's most challenging issues and move forward what is possible.
Intuitive stands on the efforts of exceptional individuals from various backgrounds. We believe that excellent ideas can come from anywhere and strive to cultivate an inclusive culture rooted in diverse thinking and mutual respect. We also foster a culture of inclusion by leading team members with empathy and empowering them to be their authentic selves for the best work.
The passion-driven individuals who want to create change are the driving force behind our culture. Our team members value integrity, have high learning abilities, and possess the energy to accomplish things. They bring diverse real-world experiences that enable us to think differently. We actively invest in our team members' long-term growth to continue executing our mission and realizing their full potential.
Become a member of our team striving to make significant progress in a global community of healthcare professionals and patients. Let's work together to improve minimally invasive therapy.
Job Description
Primary Function of Position
We are seeking a solution-oriented, customer-first-minded, and hands-on professional to bring digital solutions to our hospital customers. These solutions provide greater access to data and information, seamless clinical media management, enhanced learning and development, and collaboration tools. The Digital Solution Integration Specialist will be responsible for consulting, demonstration, clinical workflow blueprinting, user training, and overall digital implementation management. Working closely with Sales and other Intuitive teams, this position will ensure a smooth and first-class digital onboarding experience for our customers and act as the primary point of contact throughout the onboarding process.
Essential Job Duties
- Collaborate with Marketing and Sales teams on digital targeting and planning.
- Demonstrate, promote, and sell digital solutions to key customer personnel at hospitals, conferences, etc. as a specialist to expand adoption of our digital solutions.
- Facilitate multi-department meetings with customers.
- Ensure the timely implementation of agreements between customer and legal teams.
- Set expectations and gain alignment with customer on onboarding activities and timeline.
- Perform consulting services: clinical workflow analysis, blueprinting, and optimization with the customer and informing technical architecture.
- Coordinate technical implementation activities as the primary customer point of contact.
- Provide user training and prepare customer for first use after installation.
- Support existing accounts for new digital solution releases, upgrades, and other activities.
- Seek out and communicate improvement opportunities with internal stakeholders.
- Develop strong relationships with customer stakeholders, ensuring that they receive the highest individual attention.
Qualifications
Required Skills and Experience
- 5+ years of experience in relevant position (digital integration, B2B digital transformation), required
- 2+ years of experience in clinical imaging or similar medical device sales, and experience with hospital systems such as EMR/PACS DICOM/HL7, preferred
- Complex problem-solving, analysis, and project management skills
- Excellent interpersonal skills with demonstrated ability in consulting and training.
- Wide technical aptitude, able to speak knowledgeably about all aspects of digital solutions and implementation process
- Excellent communication and presentation skills across organizational levels.
- Able to work and achieve goals with minimal direction
- Capable as a key member of multi-department team to deliver outstanding customer experience.
- Ability to travel up to 75%, required (Occasional overseas travel, required)
- Japanese language: Native level, required
- English language: Reading/writing proficiency required, verbal proficiency is preferred
Required Education and Training
- Bachelor's degree, preferably with medical or IT system focus
Preferred Skills and Experience
- Experience negotiating and implementing contracts and agreements is a plus
Additional Information
We offer equal employment opportunities to all qualified applicants and employees regardless of their status as a protected veteran, disability status, genetic information, or any other applicable law prohibiting discrimination. We consider the employment of qualified applicants and employees with criminal histories in accordance with federal, state, and local laws prohibiting discrimination.
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