Key responsibilities include:
* Collaborating with Marketing and Sales teams on digital targeting and planning.
* Demonstrating, promoting, and selling digital solutions to key customer personnel at hospitals, conferences, etc. as a specialist to expand adoption of our digital solutions.
* Facilitating multi-department meetings with customers.
* Ensuring the timely implementation of agreements between customer and legal teams.
* Setting expectations and gaining alignment with customer on onboarding activities and timeline.
* Performing consulting services: clinical workflow analysis, blueprinting, and optimization with the customer and informing technical architecture.
* Coordinating technical implementation activities as the primary customer point of contact.
* Providing user training and preparing customer for first use after installation.
* Supporting existing accounts for new digital solution releases, upgrades, and other activities.
* Seeking out and communicating improvement opportunities with internal stakeholders.
The ideal candidate will have:
* 5+ years of experience in relevant position (digital integration, B2B digital transformation), required.
* 2+ years of experience in clinical imaging or similar medical device sales, and experience with hospital systems such as EMR/PACS DICOM/HL7, preferred.
* Complex problem-solving, analysis, and project management skills.
* Excellent interpersonal skills with demonstrated ability in consulting and training.
* Wide technical aptitude, able to speak knowledgeably about all aspects of digital solutions and implementation process.
* Excellent communication and presentation skills across organizational levels.
* Ability to work and achieve goals with minimal direction.
* Capability as a key member of multi-department team to deliver outstanding customer experience.
* Ability to travel up to 75%, required (Occasional overseas travel, required).
* Japanese language: Native level, required.
* English language: Reading/writing proficiency required, verbal proficiency is preferred.
We are an equal opportunity employer and welcome applications from all qualified candidates without regard to their background, status, or any other protected characteristic.
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