Description
lThis dual product/customer focused position acts as technical liaison between the Cummins field service organization and the Engineering, Quality, and Manufacturing organizations to proactively identify, define, and prioritize product issues and to implement both short-term and long-term solutions.
lLeads the investigation of product or system problems, understands causal mechanisms, recommends appropriate action, and documents results.
lApplies and supports product problem solving processes such as the seven-step problem solving approach and tools such as the product development roadmap to enable high-quality repair events.
lAnticipates potential product or process issues in the field and delivers robust technical solutions.
lPrepares the service channel for efficient service events, confirming that parts and special tools are available, service information (including diagnostics) is accurate and translated, and special care is ready for customers of new products.
lLeads consensus with technical experts to make proactive engineering decisions, in the area of failure analysis and data trends, to implement final product resolutions to reduce customer downtime.
lManages and coaches others on large-scale development or issue resolution projects.
lProvides independent leadership of smaller business impact projects or ownership of complex components, products, systems or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
lDelivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
lLeads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
lCoordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
lProvides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
lOperates as a recognized specialist in a discipline or product area within the immediate team.
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