Summary
Ahead Group is looking for a QA Automation Engineer to join a client in the conversational AI/telephony sector.
The ideal candidate will own QA automation for Japanese-language IVR and AI call flows and act as a technical liaison during customer integrations, ensuring reliable quality across speech recognition, TTS, and LLM-driven experiences.
Tokyo or Osaka location possible.Responsibilities
- Design and implement scalable test automation frameworks for Japanese-language IVR and AI call flows
- Write, execute, and maintain end-to-end, regression, and integration tests for ASR/TTS/conversational flows
- Perform targeted manual testing for Japanese-language scenarios when appropriate
- Log, track, and verify defects across releases; produce clear English bug reports and documentation
- Partner with PMs/engineers to define QA strategies for new features and releases
- Plan and implement strategies to test non-deterministic, LLM-driven responses
- Integrate tests with CI/CD pipelines; maintain test data, mocks, and quality gates
Required Skills
- 3+ years in QA/test automation or software engineering
- Hands-on experience building/maintaining frameworks (e.g., Playwright, Cypress, Selenium)
- Strong knowledge of REST APIs, CI/CD workflows, and Git
- Excellent debugging and test case design skills
Japanese:
native or near-native; English: business level
- Able to write concise bug reports in English and explain technical issues in Japanese
- Comfortable operating in startup/scale-up environments
Desired Skills
- Experience with IVR, speech recognition, telephony (e.g., SIP, Twilio, Asterisk), or AI/NLU systems
- Exposure to LLMs or Generative AI products
- Familiarity with Postman, JMeter, or LoadRunner for API/performance testing
- Knowledge of Japan-specific testing tools/platforms
Personal attributes:
strategic thinking, continuous learning mindset, resilience, high integrity, structured communication, collaborative working style, and the ability to rally stakeholders and drive projects forward
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