【業務内容 / Job Description】
Quality Analyst(QA 品質分析)
ECプラットフォーム運営に関する品質モニタリング、課題分析および改善報告を担当
日常のシステムおよび業務プロセスに対して、データ抽出・検証・テストを実施
ユーザーからのフィードバックや社内チケットをフォローし、問題のクローズを推進
標準作業手順書(SOP)や改善ドキュメントの作成を支援
日本および韓国本社チームと連携し、定期的に品質分析レポートを提出
Field Engineer(フィールドエンジニア)
現場のIT機器(端末、ネットワーク、プリンターなど)の設置・保守・トラブルシューティングを担当
倉庫・配送センターなどの現場で技術サポートを実施
本社ITチームと調整し、機器更新、システム導入、障害修復などの業務を遂行
現場での課題や対応内容を記録し、日報および改善提案を作成
【必須スキル / 必要要件】
QA または ITサポート/フィールドエンジニアとしての実務経験 2年以上
ITハードウェア保守、ネットワーク基礎知識、問題分析手法に精通していること
中級以上の英語または日本語コミュニケーション能力(業務メールの読み書きが可能)
シフト勤務または短期出張に対応できる方
【歓迎スキル / 歓迎要件】
ECまたは物流業界での勤務経験
Python、SQL、Excel VBAなどのデータ分析ツールの使用経験
外資系企業(中日/韓日/英日環境)での勤務経験
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