Role Overview

The Retail HR Manager plays a critical role in driving the people strategy for our retail organization in Japan. This role owns the
end-to-end retail HR lifecycle
, acting as a trusted business partner to retail leadership while ensuring operational excellence, legal compliance, and a positive employee experience across stores.

This is a
hands-on, highly independent role
for someone who thrives in a fast-paced, entrepreneurial environment and enjoys building structure, improving processes, and proactively solving problems.

Key Responsibilities

Retail HR Operations (End-to-End Ownership)

• Own full-cycle Retail HR responsibilities across all stores in Japan
• Act as the primary HR partner for retail teams, store staff, and retail management
• Handle employee relations matters in collaboration with the HR Director, ensuring timely and compliant resolution
• Conduct employee interviews, feedback sessions, and store visits as needed (both online and in person)

Talent Acquisition & Workforce Planning

• Lead
  end-to-end hiring for retail stores
  , including:
• Permanent employees
• Temporary and seasonal workers
• Plan and execute
  seasonal hiring strategies
  aligned with business needs
• Source candidates in the
  most cost-effective and efficient manner
• Manage onboarding processes, including coordination with department stores
• Lead retail headcount (HC) planning and approval processes
• Prepare and submit required data for HC approvals

Data, Reporting & Payroll Coordination

• Create and manage Excel-based HR data and reports for internal and Fashion Group submissions
• Calculate and monitor:
• Retail turnover rates
• Temporary worker costs
• Retail hiring budgets
• Prepare and submit accurate employee data to the
  Fashion Group Payroll team
• Ensure timely and precise data submission across all HR systems (HRIS)

Contracts, Compliance & Labor Law

• Prepare and manage employment contracts for retail employees
• Ensure compliance with
  Japanese labor law
  , particularly regulations related to:
• Shift workers
• Store-based employees
• Support exit processes and conduct exit interviews
• Analyze exit data and proactively use insights to improve engagement and retention

Training & Development

• Identify training needs within the retail organization
• Plan and execute necessary training programs for retail staff in collaboration with stakeholders
• Support continuous skill and capability development across the retail team

Stakeholder Management & Leadership

• Lead
  bi-weekly Retail HR meetings
• Build strong, trust-based relationships with:
• Retail Managers
• Finance Team
• Store staff
• HR team members
• Act as a key partner to the HR Director, supporting both strategic and operational priorities

Required Skills & Experience

Core Competencies

• Ability to work
  independently and proactively
• Strong ownership mindset with a "get-things-done" attitude
• Excellent communication skills and stakeholder management
• Highly organized with strong time and priority management skills
• Strong judgment in identifying what is critical to the business
• Comfortable working in ambiguity and fast-changing environments

Technical & Professional Skills

• Strong knowledge of
  Japanese labor law
  , especially for retail and shift workers
• Advanced Excel skills; exceptional accuracy in data creation and submission
• Strong numerical and analytical skills
• Tech-savvy with the ability to efficiently use HRIS and digital tools
• Experience managing budgets related to hiring, store visits, and temporary workforce

Language Skills

• Japanese
  : Native or fluent
• English
  :
• Reading: Required
• Speaking: Business level

Who You Are

• A true
  go-getter
  who enjoys building, improving, and owning outcomes
• Entrepreneurial in mindset — you don't mind being "in the mess"
• You listen first, think critically, and propose solutions before being asked
• You collaborate naturally and believe HR succeeds as
  one team
• You are numbers-savvy, detail-oriented, and execution-focused
• You act as a reliable right hand to the HR Director, helping move the organization from
  "here to there"

What You Will Get

• The freedom to
  try new ideas
  and shape how retail HR is done
• A role with real ownership and impact on the business
• A supportive and collaborative team that listens, supports, and grows together
• An environment that encourages
  agility, learning, and entrepreneurial thinking