東京都 区, Michael Page
  • 服装・髪型自由
  • 福利厚生: 無料ランチ提供

企業情報


世界規模でアウトソーシングによるカスタマーエクスペリエンス管理およびビジネスプロセスアウトソーシング(BPO)サービスを提供する企業です。本プロジェクトのクライアントは、世界的に有名な宿泊・ホームシェアリングサービスを提供する企業です。

職務内容


本ポジションは、世界的に有名な宿泊・ホームシェアリングプラットフォームに関するカスタマーサポート業務を担当します。主な業務は以下の通りです:

  • ホストおよびゲストからの問い合わせ対応
  • 予約に関する質問(キャンセル、変更、支払い、返金依頼など)への対応
  • アカウント設定やアカウント関連の問い合わせ対応
  • プラットフォームに関する問題や技術的なトラブルの解決

勤務条件

  • 週5日シフト制(週末・祝日含む)
  • 勤務時間:8:00〜21:00の間で実働8時間
  • 月間残業時間:約10時間(状況により変動)
  • 休憩:昼休憩1時間+15分休憩(午前・午後)

理想の人材

  • 日本のお客様対応経験を持つカスタマーサービス経験者歓迎
  • ホスピタリティ業界の経験があれば尚可
  • 常に冷静で、感情をコントロールし、的確な判断ができる方
  • 変化の激しい環境やプレッシャーのある状況に柔軟に対応できる方
  • 日本語:ネイティブまたはビジネスレベル
  • 英語:ビジネスレベル(面接時に評価)
  • 土日勤務に対応可能な方

条件・待遇

  • 給与: 月給34万円〜39万円(スキル・経験に応じて)

※年次昇給制度あり

  • 福利厚生: 無料ランチ提供
  • 服装・髪型自由


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