Quality Assurance Associate with Japanese

4週間前

Tokyo Keywords Studios Full time

Job Description

We are seeking a highly skilled Quality Assurance Associate to support the project lead in evaluating ticket samples and ensuring adherence to quality standards.

This is an excellent opportunity for someone with a knack for leadership, analytics, communication, and business skills. The successful candidate will participate in building high-quality standards for customer service and provide professional feedback to agents.

The ideal candidate will have a 4-year course or college level with experience in a similar capacity, hands-on experience in Quality Assurance, and relevant background in Customer Support roles.

In addition, proficiency in Excel with excellent analytical abilities, advanced English Skills – both written and spoken (C1-C2 level), and Fully Proficient Japanese Skills are required.

The role offers a range of benefits, including social insurance, overtime allowance, transportation expenses, work-from-home allowance, and more.

Key Responsibilities:

  • Evaluate ticket samples to ensure adherence to quality standards from a handling perspective.
  • Identify achievements or issues on tickets based on defined expectations and procedures established for the project.
  • C coach agents to incorporate feedback and increase the quality of their contact with customers.
  • Provide helpful feedback to agents to help them understand their achievement and/or areas of improvement.
  • Assist with linguistic checks on audited tickets, which also includes corrections and explanations on the errors.
  • Participate in building high-quality standards for customer service.

Requirements:

  • 4-year course or college level with experience in a similar capacity.
  • Hands-on experience in Quality Assurance.
  • Relevant background in Customer Support roles.
  • Demonstrated ability to deliver professional feedback would be a plus.
  • Proficiency in Excel with excellent analytical abilities.
  • Advanced English Skills – both written and spoken (C1-C2 level).
  • Fully Proficient Japanese Skills.

Benefits:

  • Social insurance.
  • Overtime allowance.
  • Transportation expenses.
  • Work-from-home allowance.
  • Health check-ups.
  • Flu vaccination assistance.
  • Employee Assistant Program.
  • Employee Stock Ownership Plan.
  • Referral program.
  • Linguistic programs (Japanese/English lessons, qualification support).

Estimated Salary: $60,000 - $80,000 per year

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