Job Description
Application Support Specialist – Global Market back office systems
Overview
We are seeking a highly skilled and motivated Application Support Specialist to join our Global Market Application Production Support team.
PLEASE NOTE: All must be available for face to face interviews in Japan or have a valid working visa for Japan
Key Responsibilities
Technical Expertise
- Deliver comprehensive support for Global Markets settlements and other systems
- Conduct Start-of-Day checks and system monitoring within a "follow-the-sun" operational model.
- Analyze system incidents, identify root causes, and implement corrective measures to prevent recurrence.
- Continuously monitor system performance, usage, and operational metrics to ensure optimal functionality and minimize failures.
- Perform Quality Assurance Testing, assist in User Acceptance Testing, and manage deployments or upgrades of critical applications.
- Maintain detailed system and process documentation.
Stakeholder Engagement
- Collaborate directly with business and operations users to understand their needs and propose effective solutions.
- Build and maintain strong relationships with stakeholders, providing regular updates and insights.
- Work closely with regional and global IT teams to ensure seamless operations.
Governance and Compliance
- Adhere to established Change, Incident, and Problem Management procedures.
- Promote knowledge sharing and maintain high documentation standards.
Additional Contributions
- Participate in early support shifts and rotational weekend work, including disaster recovery drills, maintenance, and releases.
Qualifications
Technical and Functional Skills
- Strong understanding of financial products or experience in an equivalent business
- Proficiency in Python, Unix scripting, SQL, VBA, and Excel. Familiarity with DevOps and deployment automation is a plus.
- Experience with Windows and Linux platforms.
- Hands-on knowledge of tools like Dynatrace, Autosys, ServiceNow, SharePoint, Excel, and JIRA.
- Familiarity with Prime Brokerage Services, Securities Borrowing and Lending, and the Order and Trade lifecycle.
- Technical expertise in databases (Oracle, MSSQL), basic networking, Client/Server and Cloud Architecture, and messaging middleware (Solace, IBM MQ).
Behavioral Competencies
- Highly motivated, quick learner, and self-starter.
- Ability to work independently while fostering collaboration within the team.
- Strong problem-solving skills with a focus on both immediate issue resolution and long-term solutions.
- Structured and inquisitive mindset capable of managing multiple tasks simultaneously with precision.
- Excellent judgment in diagnosing system issues and implementing effective solutions.
Educational and Professional Background
- Bachelor's degree or equivalent qualification.
- Minimum of 5 years of experience in the IT financial industry, particularly in Global Markets.
- Fluency in English is mandatory; proficiency in Japanese is preferred but not required.
Day-to-Day Activities
- Monitor and support critical financial applications to ensure seamless operations.
- Troubleshoot and resolve system incidents, collaborating with global teams to implement fixes.
- Engage with business users to gather requirements and deliver tailored solutions.
- Perform system upgrades, testing, and deployments while adhering to governance protocols.
- Document processes and share knowledge to enhance team efficiency.
Benefits
- Opportunity to work in a global, fast-paced financial environment.
- Exposure to cutting-edge technologies and financial systems.
- Collaborative and inclusive workplace culture.
- Professional development and growth opportunities.
- Competitive compensation and benefits package.
If you are a dedicated professional with a passion for technology and finance, we encourage you to apply for this exciting opportunity. Join us and contribute to the success of our Global Market operations.
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