**Mission and Values**
At Adobe, we're on a mission to create digital experiences that change the world. We empower everyone - from emerging artists to global brands - with the tools and resources they need to deliver exceptional digital experiences.
We're passionate about creating a workplace where everyone is respected and has access to equal opportunity. We believe that new ideas can come from anywhere in the organization, and we know that the next big idea could be yours.
The Opportunity
We're seeking a highly motivated and experienced Customer Success Manager (CSM) to join our Customer Success team at Adobe.
What you'll do
- Develop a strategy and annual plan for your portfolio of accounts.
- Plan success plans for each account to build relationships and increase solution adoption/usage.
- Work closely with cross-functional teams to implement the plan.
- Lead customer engagement events like workshops and seminars.
- BUILD POSITIVE RELATIONSHIPS WITH CUSTOMERS, INCLUDING SENIOR LEVEL AND C-LEVEL EXECUTIVES.
- Track account performance and take action as needed.
- Share customer success stories and use cases with the Customer Success team and other cross-functional teams.
What you need to succeed
- Bachelor's or Master's degree.
- Self-starter with a passion for driving customer success and measurable outcomes.
- 5+ years of experience in account planning and/or customer success planning.
- Strong communication and interpersonal skills.
- Able to prioritize, multi-task, and perform effectively under pressure.
- Existing knowledge of creative workflow or highly motivated to gain such knowledge.
- Experience leading and facilitating customer workshops and seminars.
- Empathetic and positive personality.
- Native Japanese language skills and business proficiency in English.
Estimated Salary Range: $120,000 - $180,000 per year, depending on experience and qualifications.
-
Customer Success Manager
18時間前
Tokyo SAS(Senior Associate) Customer Success Manager · 勤務地: 東京 · ポジション: (Sr Associate) Customer Success Manager · 業務: SASソフトウェアとソリューションの利用促進を行い、SAS独自のカスタマーエクスペリエンスを提供します。SAS社内の関係部門(日本、グローバル)と連携及び協力し、導入の促進、既存の更新収益の維持、リードの創出など関連する戦略を計画、調整、実行します。顧客とのエンゲージメントを深め、広範囲なステークホルダーとの関係を強化し、中長期的に顧客との ...
-
Tokyo BoxBox · クラウドコンテンツマネジメント市場のリーディングカンパニー、Boxは、「Powering how the world works together」をミッションとして掲げています。顧客のデジタルトランスフォーメーションを推進するため、安全でユーザビリティの高いコンテンツ管理・コラボレーション・ワークフローなどの機能を提供しています。 · なぜ Box に参加できるか? · K.K. Box Japanは2014年5月に設立されました。急成長し続けています。このポジションでは、お客様との関係性を深めていくことの重要性を理解している方を求めてお ...
-
Tokyo Adobe Full time**Mission and Values** · At Adobe, we're on a mission to create digital experiences that change the world. We empower everyone - from emerging artists to global brands - with the tools and resources they need to deliver exceptional digital experiences. · We're passionate about cr ...
-
Tokyo ALTERYX Full timeDescription · We are seeking a dynamic and experienced Customer Experience Manager with a minimum of 5 years of experience in an offshore operating model. The ideal candidate will lead a team responsible for managing transactional customer engagements through standardized playbo ...
-
Customer Success Manager
14時間前
Tokyo FireworkCustomer Success Manager · We are seeking an experienced Customer Success Manager to join our team and nurture and grow our customers across the Japan market. · Key Responsibilities · Provide ongoing support to existing clients, ensuring they achieve their business goals through ...
-
Customer Success Manager
18時間前
Tokyo AppsFlyerDo you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? · This is an opportunity to be AppsFlyer's eyes and ears with the clients. Help them work through their issues. ...
-
Customer Success Manager
14時間前
Tokyo Workiva Japan G.K. Full timeCustomer Success Manager, Japan · Our Customer Success Managers are the point of contact for customers, managing the entire customer lifecycle by focusing on business outcomes and identifying opportunities for growth within their named accounts post-sale. As a CSM, your primary m ...
-
Tokyo KnowBe4About KnowBe4 · KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping t ...
-
Tokyo OpenAI Full timeAbout The Team · Our Customer Success team at OpenAI is dedicated to partnering with our customers and their people to embrace AI through the adoption of ChatGPT Enterprise. OpenAI's customers represent a range of diverse backgrounds and maturity, from early-stage startups to est ...
-
Customer Success Manager
14時間前
Tokyo nextRoles Full timeWe are seeking a Customer Success Manager to be a trusted advisor to our clients. The primary role is to drive business value for customers through the use of SwiftMR, and engage with customers to provide our best practices to maximize the value of our solution. · About the Posit ...
-
Tokyo DarktraceFounded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 9,000 customers from the world's most complex threat ...
-
Customer Success Manager
14時間前
Tokyo DatadogJob Title: Customer Success Manager · Tokyo, Japan · About the Role: · We are seeking a highly motivated and experienced Customer Success Manager to proactively drive new product attachment and effective relationships across our existing customer base. · You will be responsible f ...
-
Tokyo DatadogJob Title: Manager, Customer Success · Tokyo, Japan · We are seeking a seasoned Manager of Customer Success to lead a team of Customer Success Associates in driving customer relationships, renewals, and growth across our existing customer base. · Datadog values innovation, collab ...
-
Customer Success Manager
18時間前
Tokyo Aspen Technology Full timeThe driving force behind our success has always been the people of AspenTech. What drives us is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qual ...
-
Tokyo Dennemeyer Full timeustomer Success Manager (JAPAN) · What you will do · Cultivate strong business relationships with customers and serve as their trusted advisor throughout their journey with Dennemeyer. · Enhance the overall customer service experience through customer support and care, fostering ...
-
Customer Success Manager
14時間前
Tokyo Rakuten Full timeAbout Rakuten · Rakuten Group, a global leader in internet services headquartered in Japan, empowers individuals, businesses, and society through innovative services and technologies. · Department Overview · The Conversational Experiences Department (CXD) aims to revolutionize th ...
-
Customer Success Manager
14時間前
Shibuya EF Education First Full timeJob Position: Customer Success Manager · Tokyo (hybrid) · Hult EF Corporate Education's purpose is to release human power to change the world through learning. We help corporations and governments across the globe unlock the change-makers in their organizations and societies thro ...
-
Tokyo BASF Japan Ltd. PermanentObjectives of the Position · Enable an effective and efficient customer acquisition as well as excellent customer experience to reach a high level of customer satisfaction with digital tools · Disseminate customer insights across the organization and drive the development and im ...
-
Tokyo Blackpanda Full timeOur story: Blackpanda Group is Asia's leading local cyber incident response firm, dedicated to delivering world-class digital emergency response services to businesses in the region.We help businesses strengthen their cyber resilience and secure their digital operations by suppor ...
-
Tokyo DenodoJob Description The Customer Success Manager will act as the main interface point with customers and partners to ensure customer's success using data virtualization in an enterprise environment. Responsible for supporting a group of customers from the business and technical side. ...
-
Tokyo Adobe Full timeJob Title: Customer Success Manager (CSM) for Japan DX Accounts · The Customer Success Manager (CSM) for Japan DX Accounts is accountable for Adobe's largest Customer Experience Cloud relationships. · The mission of this team is to enhance the customer loyalty to Adobe, to ensure ...