Career Area:
Finance
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.
We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live.
Together, we are building a better world, so we can all enjoy living in it.Role Definition
Provides first line of support, coordination of services, problem resolution and/or recommendations on selected products and services.
Responsibilities
Addressing and resolving customer issues and inquiries. Ensuring all customer communication is clearly documented.
Identifying issues and determining appropriate course of action for effective resolution.
Processing results from analysis of data.
Execution of customer service standard processes. Maintaining customer accounts and relationships.
Degree Requirement
Degree or equivalent experience desired
Skill Descriptors
Customer Focus:
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding:
Focuses activities on developing and maintaining positive customer relationships.
Discusses general differences between internally and externally focused organizations.
Cites the cost and benefits of good versus poor customer service.
Explains why customer satisfaction is important to successful product/service delivery.
Service Excellence:
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
Level Working Knowledge:
Provides a quality of service that customers describe as excellent.
Resolves common customer problems.
Responds to unexpected customer requests with a sense of urgency and positive action.
Provides direct service to internal or external customers.
Documents customer complaints in a timely manner.
Consulting:
Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
Level Basic Understanding:
Explains the roles and responsibilities of a consultant.
Lists the typical phases of a consulting assignment or project.
Presents a professional image, especially when dealing with customers.
Describes the consulting process and relationship with clients.
Effective Communications:
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers non-verbal cues from individuals and groups.
Relationship Management:
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Level Working Knowledge:
Provides prompt and effective responses to client requests and interactions.
Monitors client satisfaction levels on a regular basis.
Alerts own team to problems in client satisfaction.
Differentiates the roles and responsibilities in a business relationship.
Works with clients to address critical issues and resolve major problems.
This position requires working onsite five days a week.
Posting Dates:
November 10, November 24, 2025
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply? Join our Talent Community.
Show more Show less
-
Onomichi Caterpillar Inc. ￥2,500,000 - ￥5,000,000 per yearWhen you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. · Addressing and resolving customer issues and inquiries. · Ensuring all customer communication is clearly documented. · Identifying issues and determining ...
-
Onomichi PerkinElmer ￥2,500,000 - ￥5,000,000 per yearProvide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols. Drive toward zero service recalls. Maintain updated documentation around dispatch, inventory and service suppor ...
-
Onomichi PerkinElmerThe Service Team Leader will be responsible for leading a service team to achieve revenue growth and overall profitability of Japan business.He/She will lead the service team in delivering high quality after-sales services to customers. · ...
-
Field Service Engr I
3週間前
Onomichi Honeywell ￥1,500,000 - ￥3,000,000 per yearJob Summary · SUPPORT THE DEVELOPMENT OF ON-SITE INSTALLATION SERVICING AND REPAIR PROCESSES OF COMPLEX EQUIPMENT AND SYSTEMS · JAPANESE PROFICIENCY EQUIVALENT TO N1 LEVEL · PREVIOUS INDUSTRY EXPERIENCE · PREVIOUS TECHNICAL/INSTALLATION EXPERIENCE · ...
-
TEA Field Service
3週間前
Onomichi Thermo Fisher Scientific ￥1,960,000 - ￥2,800,000 per yearAs a Field Service Engineer II you will install maintain troubleshoot and repair advanced analytical instruments including ICP MS ICP OES and AA systems · ...
-
Onomichi Veeco ￥400,000 - ￥800,000 per year+About Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge to high-speed wireless communication and computing power needed to drive artificial intelligence , we ...
-
Sales Manager
3週間前
Onomichi Westin Hotels & Resorts ￥2,000,000 - ￥2,800,000 per yearThe position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery.Assists in leading all day-to-day activities related to sales with a focus on building long-term, ...
-
Onomichi Leica Biosystems ￥2,500,000 - ￥5,000,000 per yearThis Field Service Engineer is responsible for delivering technical services to customers in their designated geographical area. They must achieve customer satisfaction and meet individual or team revenue targets. · The position holder will be responsible for the service and main ...
-
Onomichi Ingersoll Rand コンプレッサーシステム&サービスThe Technical Sales Manager is expected to lead sales efforts within a specified region by developing solutions for our clientele within the Pharma/BioPharma industry.The Technical Sales Manager must use available resources to fulfill clients' and company expectations, i.e. inter ...
-
Onomichi ConcentrixYou have 4+ years working in sales or account management with experience in high-volume calling and previous experience with sales and customer experience. · Evaluate our client's customer needs and propose potential solutions. · Be a single contact for our client's customer. · U ...
-
Fashion Advisor
1週間前
Onomichi Triumph Group Full timeWe welcome individuals who are passionate about lingerie, fashion, and beauty, and who enjoy engaging with people with a warm smile. · ...
-
Onomichi Caterpillar Inc. ￥1,200,000 - ￥2,400,000 per yearThe Field Rep Development Program focuses on building the skills and knowledge that are necessary to partner with Caterpillar Dealers to drive strategy alignment and customer loyalty. · Participants will go through a 12-week training program, followed by rotations throughout Cate ...
-
Install Engineer
2週間前
Onomichi KLAThe innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. · KLA focuses more than average on innovation and we invest 15% of sales back into R&D. ...
-
Onomichi Veeco ￥4,320,000 - ￥6,480,000 per yearWe're looking for material difference-makers to join our growing team. · The Sales Director will be responsible for maximizing Veeco's sales volume and building influential relationships with customers. ...
-
Onomichi KLAThe Customer Support Engineer will support multiple tools and be the face of the company ensuring customer satisfaction with service and maintaining operational quality of system equipment. ...
-
Onomichi Leica Biosystems ￥2,200,000 - ￥6,000,000 per yearWe're not just shaping the future of cancer diagnostics — we're transforming lives. · As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, · we empower clinicians with innovative, reliable solutions so they can give patients timely, · accura ...
-
Onomichi TÜV Rheinland GroupWe are looking for a Field Sales Executive to join our team at TÜV Rheinland. The ideal candidate will have good knowledge of English and fluency in the area language, with a proven track record in sales. The role involves generating order income and revenue from new and existing ...
-
Onomichi DELO Industrial Adhesives ￥900,000 - ￥1,200,000 per yearThis is a regional sales manager position in Japan with opportunities to work at an innovative and fast-growing company. · ...
-
Account Executive
1週間前
Onomichi Atlassian ￥9,000,000 - ￥12,000,000 per yearWe have over 236,000 customers worldwide, and the Account Executive help the largest of those accounts scale their investments in Atlassian. · This Account-based Selling role will join our Japan team. Our Account Executives build and implement a sales strategy to improve the adop ...
-
Onomichi Agoda ￥2,500,000 - ￥3,500,000 per yearWe are looking for an experienced Customer Experience Specialist who will provide exceptional service to guests and partners via phone email or chat handle high volume of inquiries deliver accurate timely resolutions take end-to-end ownership of booking issues collaborate with Te ...
-
Sales Engineer
6日前
Onomichi HARTING Technology GroupHere you'll find great colleagues, · as well as ever new opportunities · and innovations revolving around IoT.Assist in driving business growth within the defined territory by engaging with existing and new customers across the range of products and solutions. · Input and update ...
