Primary role will focus on installs, repairs, maintenance, validation and qualifications of multi-vendor equipment at customer site.
Provide scheduled and unscheduled corrective maintenance for customers including warranty services within a prescribed time frame and established maintenance protocols
Drive toward zero service recalls
Maintain updated documentation around dispatch, inventory and service support functions of the job
Perform timely uploads and downloads of required data to ensure the integrity of service system(s)
Accountable for assigned company assets to include tools, test equipment (MTE), telecommunication equipment, assigned service parts inventory, etc.
Proactively develop technical and soft skills to maintain and enhance PerkinElmer's value proposition to the customer
Develop organization awareness of other functional groups and product lines to direct customers or others to appropriate resources
Seek higher level certification through participation in company sponsored training & development offerings
Complete all administrative tasks to include but not limited to time reporting, LMS trainings, etc.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job at any time.
Critical SkillsGood written and verbal communication skills and actively interface with peers and customers
Solid technical problem-solving skills and attention to detail
Excellent customer service skills complemented by an ability to listen to and interpret requests.
Working knowledge of Microsoft 365
Ability to follow written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, work safely with potential electrical, chemical, radiologic, and biologic hazards using universal precautions
Key Capabilities Required
Academic Qualifications:
Associate degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, Information Technology or related discipline including military experience and 1+ years of experience OR
High School Degree or equivalent with 3+ years of related experience Work Experience:3+ years of experience repairing and maintaining equipment
Exposure to analytical equipment and/or lab environment
Knowledge of laboratory safety practices
Vendor issued certification on relevant laboratory equipment
ポジション概要
お客様へのサービスおよびサポートを提供します。これには、PerkinElmer製品および/またはマルチベンダー製品の予防保守が含まれます。このサポートには、保守要件に関連する問題のトラブルシューティングや修理、保守後のテストが含まれます。
PerkinElmerの顔としてお客様に対応し、すべての顧客対応において、最高水準のカスタマーサービス、迅速な対応、そしてプロフェッショナリズムを推進します。
主な職務責任
主な役割は、顧客先でのマルチベンダー機器の設置、修理、保守、バリデーションおよび適格性評価に重点を置きます。
定期・不定期の是正保守を提供し、保証サービスを含め、所定の期間内に確立された保守プロトコルに従って対応します。
サービス再訪問ゼロを目指します。
業務に関する派遣、在庫、サービスサポート機能に関する最新の文書を維持します。
サービスシステムの整合性を確保するため、必要なデータのアップロードおよびダウンロードを適時実施します。
ツール、試験機器(MTE)、通信機器、割り当てられたサービス部品在庫など、担当する会社資産の管理責任を負います。
顧客に対するPerkinElmerの価値提案を維持・強化するため、技術スキルおよびソフトスキルを積極的に開発します。
他の機能グループや製品ラインに関する組織的な理解を深め、顧客や関係者を適切なリソースへ案内します。
会社が提供する研修・開発プログラムへの参加を通じて、より高いレベルの認定取得を目指します。
勤怠報告、LMS研修などを含むすべての管理業務を完了します。
日常業務における健康・安全、セキュリティ、環境、運用面でのトレーニングとコンプライアンスを維持します。
必須スキル
優れた文章力および口頭でのコミュニケーション能力を持ち、同僚や顧客と積極的に連携できること
確かな技術的問題解決能力と細部への注意力
優れたカスタマーサービススキルに加え、顧客の要望を傾聴し、解釈する能力
Microsoft 365の実務レベルの知識
指示書や口頭指示に従う能力、技術情報やサービスマニュアルを理解する読解力、時間的制約下での作業遂行力、集中力と注意力を維持する能力
電気的、化学的、放射線、または生物学的な危険を伴う環境で、標準予防策を用いて安全に作業できる能力
学歴要件:
応用科学、生物学、化学、電子工学、数学、工学、情報技術、または関連分野(軍経験を含む)の準学士号を取得し、1年以上の実務経験を有すること または
高校卒業または同等の学歴を有し、3年以上の関連業務経験を有すること
職務経験:
機器の修理および保守に関する3年以上の経験
分析機器やラボ環境での業務経験
ラボの安全管理に関する知識
関連するラボ機器に関するベンダー認定資格
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