Job Description:
About Organization:
Department Overview
Drive monetization, ecosystem growth, and operational efficiency to strengthen Link's position as the next Group's super app.
Safeguarding product reliability and quality to build the foundation for delivering the best customer experience.
Why We Hire
Additional Position required due to broad job requirements.
Position Details
Managing two teams of VOC analysis and customer education content creation.
It includes to evaluate whether customers are satisfies with our product based on usage and VOC count, knowing the specification of product correctly or not.
This position is expected to initiate multiple projects to improve product/feature enhancement based on team's analysis, and do PMO to implemente the improvement actions. This position also required stakeholder management and reporting in both Japanese and English.
Work Environment
Our department is consisted of more than 100 members of unique and cultural diversified environment. The section for this role has more Japanese native due to the nature of job description, however English is the major language to be used for communications.
Minimum Qualifications:
Experience of internal stakeholder management on PMO role with both Japanese and English.
At least 5 years of experience on any of below preferred qualifications.
Preferred Qualifications:
Customer educational content creation/maintenance experience.
Experience of VOC analysis
Others:
Additional information on Location
RCH
Additional information on Secondment
Will have an additional position in Rakuten Mobile, Inc.
Languages:
English (Overall - 3 - Advanced), Japanese (Overall - 4 - Fluent)-
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