Duties & Responsibilities
You'll be responsible for product implementation, process consulting, client relationship management, project documentation and reporting.
- Product Implementation:
- Remain current and familiar with Oracle hospitality products new releases and new features
- Obtain and maintain current accreditations in Oracle Hospitality products and Major Account accreditations
- Work with clients to configure, train, and cutover to production and operational phase Oracle hospitality products
- Manage and assist all project participants with the implementation of Oracle hospitality products in compliance with global processes, tools, and project templates
- Utilise your comprehensive knowledge of Oracle hospitality products to troubleshoot and consult effectively
- Process Consulting:
- Combine knowledge of hospitality industry processes with expertise in Oracle hospitality products to provide best practice advice to clients
- Facilitate workshops and process discussions with clients, both in groups and on a one-to-one basis
- Identify and analyse client and project needs to tailor solutions
- Implement Oracle Hospitality products so that the customer can obtain the best of use of and maximise the benefit of the products and maintain the products post-engagement
- Client Relationship Management/Customer Service:
- Maintain active relationships with key clients
- Facilitate meetings with project key stakeholders to drive project implementation and success
- Respond to customer enquiries, and provide technical support and case management of issues
- Gather feedback from customers about Oracle hospitality products to provide input into product development
- Project Documentation and Reporting:
- Timely and accurate filing of project deliverables including project status reports, project risks & issue log and project exit reports
- Maintain all training and customer interaction records including timesheet signoffs
- Submit weekly timesheets to facilitate project billing
Necessities
Able to travel extensively and be away from home for extended periods of time and/or to work remotely from home or from the base office
Willing to work overtime, overnight, weekends and public holidays as requested
Commitment to adhere to company standards, policies, and procedures
Ability to communicate effectively and build rapport with Oracle team members, customer stakeholders and customer team members and other related vendors from a wide variety of cultures and backgrounds
Currently hold a valid passport
Knowledge, Skills and Abilities – Fundamentals
Three to five years' industry experience
Tertiary qualification in a Information Systems or similar, Hospitality, Business or Event Management field
Knowledge of hotel front office management procedures
Professional written and spoken English (and any applicable local language, e.g., Chinese/Thai/Korean)
Experience with Microsoft Office suite of products in particular, Outlook, Excel, Word, and PowerPoint
Knowledge, Skills and Abilities – Desirable
Previous training experience in theoretical/conceptual training
Knowledge of broader hotel operating procedures (events management, housekeeping, or finance)
Previous experience in supporting hospitality software products
Knowledge of other similar Property Management Systems
Basic working knowledge of Networks, PC's, and related peripherals
Familiarity with Windows Server, Oracle databases, SQL, and remote connectivity applications
Experience with Zoom Meetings or similar video conferencing software
QualificationsCareer Level - IC2
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