Job Description
顧客の声を形に次世代のITサービスを創出するサービスマネージャー募集
■ 職種
ITサービス開発職(サービスマネージャー)
■ 会社概要
世界的な大手企業を主要顧客とし、グローバル基準の高い技術力でITソリューションを提供する企業です。特にネットワークおよびセキュリティ分野で高い専門性を持ち、顧客のビジネス成長を力強く支援しています。
■ 職務内容
(雇入れ直後) 顧客ニーズを基にした新サービスの企画・開発、既存サービスの改善、運用設計、プロジェクト全体の推進まで、サービスライフサイクル全般をリードしていただきます。
事業性評価・ビジネスモデル構築(セールスと連携、収益性・実現可能性の検討、計画を策定)
サービス要件定義・仕様策定(顧客の声や利用データを反映し、サービスの具体化を推進)
サービス開発プロジェクトのリード(ステークホルダー調整、ロードマップ策定、進行/品質/リスク管理)
サービス提供スキーム・運用設計(運用サービスモデル策定、サービス設計・最適化)
既存サービスの改善・リニューアル(顧客フィードバックを踏まえた継続的な機能改善・品質向上)
サービス開発プロセスの整備(標準化、フレームワーク策定、組織横断での展開と改善循環の定着)
(変更の範囲)会社の定める業務
■ 応募資格
以下のいずれかのご経験(3年以上)
・マネージドサービスのサービスマネジメント
・ITサービスのプロジェクトマネジメント
・ITサービスの企画・開発
ネットワークインフラまたはサイバーセキュリティに関する実務知識・経験
ネイティブレベルの日本語能力
■ 歓迎条件
セキュリティ関連のマネージドサービス設計・運用経験
Cisco製品の取り扱い経験
営業・技術部門との協業経験
事業戦略・収益モデルの設計経験
ビジネスレベルの英語力
ITIL、PMP、CISSP、CCNP等の資格
■ アピールポイント
- 顧客の課題解決に直結する、価値の高いサービス開発を主導できます。
- フルリモート・フレックスタイム制で、柔軟な働き方を実現できます。
- 資格取得支援や語学レッスンなど、スキルアップを支援する制度が充実しています。
■ 就業場所
(雇入れ直後) 原則在宅勤務(本社:東京都港区)
(変更の範囲)会社の定める場所
■ 給与
~900万円
ご経験やスキルに応じて要相談。
年間休日120日以上、フレックスタイム制、資格取得支援や語学レッスン制度など、充実した福利厚生をご用意しています。
求人内容の詳細は面談時にお伝えします。
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