Tokyo JAC International

【職務概要】

サービス技術者は、望ましい顧客サービス体験を提供する責任を負います。目標は、顧客満足度の向上、顧客維持の最大化、収益性の向上につながるサービスの成功を推進することです

【職務内容】

  • 現場訪問や社内訪問、派遣中にサービスと顧客サポートを提供する
  • 現場でのすべての設置、修理、メンテナンス、テストタスクを管理します
  • エラーや技術的な問題を診断し、適切な解決策を決定する
  • タイムリーで詳細なサービスレポートを作成する
  • プロセスのタイムリーかつ正確な文書化を確実にする
  • 車両を安全に操作し、現場自動化システムを使用する
  • 会社が定めたすべての手順とプロトコルに従う
  • 技術チームと協力し、組織全体で情報を共有する
  • 顧客の要件を理解し、適切な提案や説明を行う
  • 顧客ファイルの処理に関して顧客に連絡する
  • 顧客と良好な関係を築く

【募集要件】

※すべて必須ではございません

  • 業界不問、 フィールドサービスエンジニア経験
  • 技術機器のトラブルシューティング、テスト、修理、サービスを行う能力
  • 柔軟なシフト勤務と変化する勤務スケジュールへの適応能力
  • 高い顧客志向
  • チームスピリット
  • 情熱がある方、パッションがある方。
  • モバイルツールとアプリケーションに精通していること
  • 英語読み書き程度


  • Tokyo JAC International ¥2,500,000 - ¥5,000,000 per year

    サービス技術者は、望ましい顧客サービス体験を提供する責任を負います。目標は、顧客満足度の向上、顧客維持の最大化、収益性の向上につながるサービスの成功を推進することです · ...


  • Tokyo JAC International ¥2,000,000 - ¥2,500,000 per year

    サービス技術者は、顧客サービス体験を提供する責任を負います。目標は、顧客満足度の向上、顧客維持の最大化、収益性の向上につながるサービスの成功を推進することです · 現場訪問や社内訪問、派遣中にサービスと顧客サポートを提供する · 現場でのすべての設置、修理、メンテナンス、テストタスクを管理する · エラーや技術的な問題を診断し、適切な解決策を決定する · タイムリーで詳細なサービスレポートを作成する · プロセスのタイムリーかつ正確な文書化を確実にする · 車両を安全に操作し、現場自動化システムを使用する · 会社が定めたすべての手順とプロトコルに従う ...


  • Tokyo Waters Corporation

    TAインストルメンツジャパンにおけるサービスマネージャとして、熱分析・レオロジー・マイクロカロリメトリー機器のフィールドサービスの全体を統括しチームのリーダーシップを発揮していただきます。 · ...


  • Tokyo UL Solutions

    Responsible for determining project scope and specifications by analyzing client input and product construction. · ...

  • Project Engineer

    1週間前


    Tokyo, Japan UL Solutions

    Project Engineer independently determines project scope and develops a preliminary plan of investigation. They analyze client input and available data to determine project specifications such as cost and time requirements. · ...

  • Field engineer

    2ヶ月前


    Tokyo, Tokyo Cytiva Remote job¥4,000,000 - ¥8,000,000 per year

    Field engineer position at Cytiva in Tokyo, Japan, involves maintenance, repair, and troubleshooting of equipment, as well as sales promotion and customer support. · ...


  • Shinjuku Pall Corporation ¥5,500,000 - ¥10,000,000 per year

    Pall Corporation seeks a Sales Director to lead the sales team in Japan and develop growth strategy for MicroE Japan. The ideal candidate should have a Bachelor's degree in Engineering or equivalent experience and strong Japanese-language skills. · ...

  • Data Engineer

    1ヶ月前


    Tokyo Globallogic Japan ¥800,000 - ¥2,000,000 per year

    We are seeking a Data Engineer to join our team in Tokyo, Japan. The successful candidate will have 3+ years of experience in Data Engineering, strong SQL and Python skills, and experience with Airflow, Spark, AWS/GCP. · ...


  • Tokyo Veeva Systems Remote job¥15,000,000 - ¥25,000,000 per year

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth pot ...


  • Tokyo, Japan Google

    The High Touch Support team's focus on proactive solutions and deep customer-centric supportability helps avoid issues, build stronger customer trust, and enable customers continuous growth and long-term success on Google Cloud Platform (GCP). · Manage the customer's problem thr ...


  • Tokyo EPAM Systems ¥2,000,000 - ¥2,800,000 per year

    We are looking for a skilled Senior Engineer to join a critical environmental compliance service for our partner, a global leader in consumer technology. · ...


  • Tokyo, Tokyo, Japan Auto-Inspired Japan

    In this role you will define product strategy design product features of multiple AI software products for internal external customers. · ...

  • Industry Advisor

    2ヶ月前


    Tokyo, Tokyo Microsoft Innovation Center ¥8,000,000 - ¥20,000,000 per year

    AI-led transformation is impacting every industry around the world. From telecommunications, Media, Gaming to financial services and retail. Customers across all Industries are asking Microsoft to help them reinvent their business, innovate, and digitally transform to today's new ...


  • Tokyo Bain & Company

    We are proud to be consistently recognized as one of the world's best places to work. · We hire people with exceptional talent and create an environment in which every individual can thrive professionally and personally. · You'll join our Engineering experts within the AI, Insigh ...


  • Tokyo HENNGE

    We're looking for a software engineer to take ownership of backend and web-platform development. You'll join the File DLP Team, building and maintaining the File DLP product within the HENNGE One suite. · Design, build, and maintain new features for HENNGE One. · Automate deploym ...


  • Tokyo Veeva Systems Remote job¥2,000,000 - ¥2,800,000 per year

    We are looking for a motivated and experienced Manager, Product Support to lead our Product Support team in Japan. ...


  • Tokyo Google ¥100,000 - ¥115,000 per year

    This role requires working in a shift pattern or non-standard work hours as required. This will include weekend work. · Resolve customer production deployment issues and ensure product readiness and availability. · Triage and manage critical technical escalations including platfo ...


  • Tokyo Agoda ¥10,000,000 - ¥20,000,000 per year

    · We bridge the world through travel at Agoda. · As our next Senior AI Product Manager, you will own strategy & roadmap for traveler-facing AI experiences at Agoda. ...

  • Service Engineer

    4週間前


    Greater Tokyo Area Bruker ¥500,000 - ¥1,500,000 per year

    As a Service Engineer, you will be responsible for installing and qualifying BNSM standard and specialized instrument, upgrade, and/or accessory including but not limited to: uncrating instrumentation and interconnection of sub-components and assemblies. · Work directly with cust ...


  • Tokyo-To, Japan JPMorganChase $180,000 - $200,000 per year

    Be an integral part of an agile team that's constantly pushing the Electronic Trading Services (ETS) Platform Engineering and Tool Development. · ...


  • Tokyo GlobalLogic $42,000 - $72,000 per year

    We are looking for a Customer Support Specialist who will be responsible for providing excellent customer service via phone email and chat. · ...