【職務概要】
サービス技術者は、望ましい顧客サービス体験を提供する責任を負います。目標は、顧客満足度の向上、顧客維持の最大化、収益性の向上につながるサービスの成功を推進することです
【職務内容】
- 現場訪問や社内訪問、派遣中にサービスと顧客サポートを提供する
- 現場でのすべての設置、修理、メンテナンス、テストタスクを管理します
- エラーや技術的な問題を診断し、適切な解決策を決定する
- タイムリーで詳細なサービスレポートを作成する
- プロセスのタイムリーかつ正確な文書化を確実にする
- 車両を安全に操作し、現場自動化システムを使用する
- 会社が定めたすべての手順とプロトコルに従う
- 技術チームと協力し、組織全体で情報を共有する
- 顧客の要件を理解し、適切な提案や説明を行う
- 顧客ファイルの処理に関して顧客に連絡する
- 顧客と良好な関係を築く
【募集要件】
※すべて必須ではございません
- 業界不問、 フィールドサービスエンジニア経験
- 技術機器のトラブルシューティング、テスト、修理、サービスを行う能力
- 柔軟なシフト勤務と変化する勤務スケジュールへの適応能力
- 高い顧客志向
- チームスピリット
- 情熱がある方、パッションがある方。
- モバイルツールとアプリケーションに精通していること
- 英語読み書き程度
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Tokyo JAC International ¥2,000,000 - ¥2,500,000 per yearサービス技術者は、顧客サービス体験を提供する責任を負います。目標は、顧客満足度の向上、顧客維持の最大化、収益性の向上につながるサービスの成功を推進することです · 現場訪問や社内訪問、派遣中にサービスと顧客サポートを提供する · 現場でのすべての設置、修理、メンテナンス、テストタスクを管理する · エラーや技術的な問題を診断し、適切な解決策を決定する · タイムリーで詳細なサービスレポートを作成する · プロセスのタイムリーかつ正確な文書化を確実にする · 車両を安全に操作し、現場自動化システムを使用する · 会社が定めたすべての手順とプロトコルに従う ...
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