Google welcomes people with disabilities.
This role requires you to work in a shift pattern or non-standard work hours as required. This will include weekend work.
Minimum qualifications:
- Bachelor's degree in Science, Technology, Engineering, or equivalent practical experience.
- 6 years of experience troubleshooting and advocating for customers' needs, triaging technical issues, or software development.
- Experience creating content for technical audiences (e.g., developer documentation, industry white papers, Computer Science course material, or IT administration playbooks).
- Experience writing, reading, and debugging code in one of the following: Java, C, C++, Python, Go, or JavaScript.
- Experience solving issues related to web technologies (e.g., HTTP, HTML, DNS, TCP, etc.).
- Experience working with distributed systems.
Preferred qualifications:
- Experience in crisis response and escalation management across multiple teams.
- Experience developing developer tools (e.g. automation, testing, debugging).
- Experience with cloud-based serverless, storage, and networking technologies, such as App Engine or distributed computing.
- Experience as a System/Network Administrator supporting Linux/Unix systems, encompassing the OS Kernel to Shell, file systems, and client-server protocols.
- Experience in web or mobile app development, with knowledge of SQL administration, schema design, and query profiling, and of core data structures and concepts.
- Ability to communicate in Japanese fluently to communicate with local customers.
About the job
As a Mission Critical Services Solutions Engineer, you will own our large and important customer issues and help improve customer experiences. You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. In this role, you will provide high-touch, rapid-response support for the most critical customers with complex environments, owning incident management to mitigate or resolve their most critical issues, and drive continuous improvements to improve workload reliability for the customers. You will troubleshoot and mitigate technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will contribute to product adoption and reliability by making improvements to the product, tools, processes and documentation.Google Cloud accelerates every organization's ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google's cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
Responsibilities
- Resolve customer production deployment issues, ensuring product readiness, and availability. Triage and manage critical technical escalations, including platform outages and executive concerns.
- Develop expertise in Google Cloud architecture by troubleshooting, reproducing, and determining the root cause of customer-reported issues, and building diagnostic tools.
- Serve as a subject-matter-expert for internal stakeholders (Engineering, Sales, Product) to resolve technical deployment obstacles and advocate for customer needs to drive product improvement.
- Understand customer issues, advocate for their needs with internal teams, including Product and Engineering teams, to find ways to improve the product, and drive production.
- Work as part of a team of developers/consultants that globally ensure 24-hour customer support, which will require working non-standard hours/shifts, including weekends.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
-
Tokyo Google ￥100,000 - ￥115,000 per yearThis role requires working in a shift pattern or non-standard work hours as required. This will include weekend work. · Resolve customer production deployment issues and ensure product readiness and availability. · Triage and manage critical technical escalations including platfo ...
-
Tokyo Google Full time￥6,000,000 - ￥12,000,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues and help improve customer experiences. · Resolve customer production deployment issues, ensuring product readiness, and availability. · Develop expertise in Google Cloud archit ...
-
Tokyo Google ￥100,000 - ￥300,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues and help improve customer experiences. You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. · Resolve custome ...
-
Tokyo Google ￥6,000,000 - ￥12,000,000 per yearAs a Mission Critical Services Solutions Engineer, you will own our large and important customer issues in addition to help improve customer experiences. · You will be a part of a global team that provides 24x7 support to critical customer workloads deployed on Google Cloud. · In ...
-
Tokyo Google ￥4,000,000 - ￥8,000,000 per yearThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. You will be a part of a global team that provides support to customer workloads deployed on Google Cloud. You will provide rapid-response support to customers ...
-
Tokyo Google ￥6,000,000 - ￥12,000,000 per yearThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. You will provide rapid-response support to customers owning end-to-end incident management to mitigate or resolve their issues, and drive improvements to impro ...
-
Tokyo Google Full time￥120,000 - ￥240,000 per yearThe Google Cloud team helps companies, schools, and government seamlessly make the switch to Google products and supports them along the way. You listen to the customer and swiftly problem-solve technical issues to show how our products can make businesses more productive, collab ...
-
Tokyo Google ￥6,000,000 - ￥12,000,000 per yearThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. You will be a part of a global team that provides support to customer workloads deployed on Google Cloud. You will provide rapid-response support to customers ...
-
Solution Architect
2週間前
Tokyo, Tokyo TiDB, powered by PingCAP ￥2,400,000 - ￥2,800,000 per yearPingCAPは、エンタープライズ向けのソフトウェアサービスプロバイダーとして2015年に設立され、オープンソースでクラウドネイティブなワンストップのデータベースソリューションを提供することにコミットしています。TiDBは、MySQLやPostgreSQLなどの従来のリレーショナルデータベースと同様にSQLを使用してデータにアクセスすることができ、分散型のアーキテクチャにより水平方向の拡張性、高い可用性などがあります。 · ...
-
Tokyo Skillhouse Staffing Solutions K.K. ￥6,000,000 - ￥10,000,000 per yearOnline Travel Platform -specializing in booking local tours and experiences worldwide, is seeking a · Site Reliability Engineer · Design, build, and operate the application infrastructure for the main platform (DevOps-focused) · Oversee both B2C and B2B systems, taking ownership ...
-
Tokyo Rakuten ￥4,000,000 - ￥8,000,000 per yearWe are looking for a Cloud Infrastructure Engineer to join our team in Tokyo. The successful candidate will be responsible for designing and deploying different clusters with large numbers of nodes, verifying and introducing new solutions to improve functionality and performance, ...
-
Tokyo Rakuten Mobile, Inc. $1,000,000 - $1,500,000 per yearJob Description: · About Organization · The Mission of Core Network Department is for the planning, engineering, design and delivery of the central intelligence of Rakuten Mobile network.Mission is to drive DevOps, CI/CD,Job summaryWe are seeking a highly experienced and visionar ...
-
Tokyo Michael Page ￥6,000,000 - ￥9,000,000 per yearWork on cutting-edge cloud storage platforms with modern DevOps practices Collaborate in a global English-first environment ...
-
Tokyo Rakuten ￥8,000,000 - ￥12,000,000 per yearWe are seeking a highly motivated and experienced Cloud Center Of Excellence Evangelist to join our dynamic team. · Champion Cloud Adoption: Act as the primary advocate for the CCoE's vision · ...
-
Tokyo MicrosoftThe Global Customer Success (GCS) organization is leading the effort to enable customer success on the Microsoft Cloud by harnessing leading, AI-powered capabilities and human expertise to deliver innovation solutions that accelerate business value, drive operational excellence a ...
-
Tokyo, Japan GoogleThe High Touch Support team's focus on solutions and customer-centric supportability helps avoid issues, build customer trust, enable customers continuous growth and success on Google Cloud Platform (GCP). As a Solutions Engineer, you will own the large and important customer iss ...
-
Tokyo Talisman Corporation ￥1,200,000 - ￥1,800,000 per yearThis Cloud infra engineer will design and build a robust, scalable, and stable infrastructure using AWS regional failure tolerance. · Create infrastructure that allows for easy maintenance, patching, and upgrades without downtime · ...
-
Tokyo, Japan Google $120,000 - $160,000 per yearThe Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. · ...
-
Tokyo, Japan Google ￥1,200,000 - ￥2,400,000 per yearThe Google Cloud Consulting Professional Services team guides customers through the moments that matter most in their cloud journey to help businesses thrive. As a Technical Account Manager (TAM), you will help customers adopt Google Cloud products and manage the delivery of Clou ...
-
Tokyo Google $100,000 - $120,000 per yearThis role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work. · About The Job · The High Touch Support team's focus on solutions and customer-centric supportability helps avoid issues, build customer trust, enable custome ...
-
Global Engineer
4週間前
Tokyo, Tokyo G Talent ￥3,000,000 - ￥5,000,000 per yearWe are seeking Backend Development Engineers.This role involves development work for major projects and web/business systems. · ...
