*Please note that this role requires 24*7 shift work.
Oracle Cloud Infrastructure (OCI) provides best-in-class compute, storage, networking, and edge services to power businesses around the globe. We are seeking a skilled and proactive Data Center Technician to join our dynamic team in Japan. The ideal candidate will play a key role in maintaining the day-to-day operations, supporting critical infrastructure, and ensuring the security, reliability, and performance of Oracle's rapidly expanding cloud environment.
Responsibilities
- Perform hardware installations, configurations, diagnostics, troubleshooting, and repairs in the data center environment for servers, network devices, and storage systems.
- Participate in daily operational support tasks such as racking, stacking, cabling, and component replacements.
- Execute scheduled maintenance, firmware, and hardware upgrades with precision and adherence to strict change control processes.
- Support and respond to tickets for on-site incidents, equipment failures, or system alerts, escalating issues as needed.
- Maintain accurate documentation for inventory, repairs, and infrastructure changes.
- Collaborate with cross-functional engineering and operations teams to implement and optimize processes.
- Ensure adherence to physical security and safety practices at all times.
- Participate in emergency response and disaster recovery activities, as required.
- Contribute to process improvement and best practices for data center operations.
Preferred Qualifications:
- Technical degree or equivalent practical experience in Computer Science, Information Technology, Electronics, or a related field.
- 2+ years of experience working in a data center or mission-critical technical environment.
- Strong understanding of data center infrastructure (server/storage hardware, networking, cabling, and power/cooling systems).
- Hands-on experience with troubleshooting, diagnostics, and basic repairs of server hardware.
- Familiarity with ticketing systems, inventory management tools, and change management processes.
- Excellent communication skills in Japanese (business level or above). English is a plus.
- Ability to work in a physically demanding environment (standing, walking, lifting up to 20kg).
- Flexibility to work shifts, including weekends and holidays, as needed.
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