At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The Senior Service Commercial Manager is responsible for leading and executing commercial service strategies. This role requires strong leadership in developing business opportunities, optimizing service sales, deep understanding of the healthcare industry and ensuring exceptional customer experience. The ideal candidate will collaborate with cross-functional teams to drive growth, enhance service value propositions, and achieve organizational targets.

Responsibilities may include the following and other duties may be assigned.

• Plans, directs, and monitors the activities of a sales team within a specified region/district/geography to achieve established sales targets.
• Develops and/or implements business strategies for existing and potential accounts.
• Manages the day-to-day activities of a sales team in order to implement the organization's overall sales strategy for an assigned region/district/geography.
• Develops and maintains strong relationships with all key account personnel and relevant functions in order to support selling, market development, service efforts and clinical programs.
• Identifies opportunities and develops new programs to meet the organization's sales plans to increase market share.
• Assesses need for the addition of new selling programs and processes, conducts competitive analysis, and implements strategies.
• Coaches sales representatives on the technical aspects of the organization's products and services; on marketing campaigns and sales promotions; and on sales techniques, procedures, and standards that will help them achieve their sales targets.

PEOPLE MANAGEMENT SALES CAREER STREAM: Management and supervisory sales professionals focus on direct sales and operational activities for one or more specified business units. Levels within the sales management career stream typically have multiple direct reports. The majority of time is spent overseeing their area of responsibility, managing performance, talent development, diversity and inclusion, communication business and operational developments, planning, prioritizing and / or directing the responsibilities of employees. Goal achievement is typically accomplished through performance of direct and / or indirect reports, but may involve direct sales participation as appropriate.

DIFFERENTIATING FACTORS

Autonomy: Plans, manages, monitors and evaluates the country/ business sales team's ongoing performance and weighs in on operational direction to ensure efficiency and performance.
Drives and establishes internal processes in support of sales representatives and selling activities.

Organizational Impact: Establishes key elements of tactical and direct sales and / or operational plans with significant contribution towards the achievement of results of the function.
Is responsible for structuring projects, planning programs, and managing team's priorities .
Develops new policies and procedures in support of sales strategy, with impact on financial performance, employees and company image.

Innovation and Complexity: Drives implementation of transformational change.
Problems and issues faced are complex, difficult and undefined, and require detailed information gathering, analysis and investigation to understand the problem.
Develops new sales operating policies, products, processes and standards in support of the job function strategy.

Communication and Influence: Communicates with internal and external customers and vendors concerning ongoing operations, programs or processes.
Influences across functions and businesses while balancing divergent objectives to gain cooperation of other parties .
May interact on issues that have externally divergent objectives.

Leadership and Talent Management: Manages at least one large team typically comprised of other managers and / or supervisors and experienced sales professionals.
Authorizes hiring, firing, promotion and reward within own area.

Required Knowledge and Experience: Requires broad sales, business development and management knowledge to lead teams in one department.
Typically has mastery level knowledge and skills within the sales discipline, with broad understanding of other areas within the job function.
Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R. § 214.2(h)( 4)(iii)(A) and minimum of 7 years of relevant sales experience or advanced degree with a minimum of 5 years of relevant sales and leadership experience.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for an annual long-term incentive plan.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here  
 

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