Manage and process repair requests for ROHO products. Collect necessary information and photos from customers to assess repair needs. Coordinate with repair technicians to ensure timely and accurate repairs.
Rental Business Operations:
Process orders and prepare electric wheelchairs and parts for shipment. Ensure proper packaging and labeling for safe delivery.
Generate and verify invoices based on order details. Dispatch invoices to customers via email or postal service.
Monitor inventory levels and replenish stock as needed. Place orders with suppliers and manage delivery schedules.
Administrative Support for Sales Operations:
Sort and distribute incoming emails to the appropriate departments or personnel. Respond to customer inquiries and provide necessary information. Manage sales team schedules and coordinate meetings.
Rental Equipment Reconfiguration:
Assess customer requests for specification changes and prepare necessary parts and tools. Perform reconfiguration tasks to meet customer requirements.
Handle adjustment requests for rented power wheelchairs. Ensure customer satisfaction by performing precise adjustments and obtaining customer approval.
Comprehensive support of technical support team:
Why Permobil is a great next step for you:
1. You'll make a difference. Every day. Everything we do leads to understanding and improving the lives of our users. Through our evidence-based innovation, we make a difference to people's lives.
2. You'll make your mark as part of our future. We collaborate with colleagues across borders to Innovate for Individuals. The impact you make personally could lead change around the world.
3. You'll feel welcome from day one. We're known for being great colleagues, who are collaborative, fun and at the cutting-edge. Everyone in the Permobil family cares as much as you do about making a positive difference.
Who you are:
You are passionate, innovative, and ambitious. You want to make a difference for others and feel fulfilled when you can see the link between the work you do and positive improvements in the lives of others. You search out opportunities and are prepared to go off the beaten track to chase your dreams. You don't follow the herd – you find new ways of working and go where you see potential to make your mark. You are a pioneer, a revolutionary, a game-changer and you are who we're looking for.
Your Background - Including Key Competencies:
- Bachelor's Degree or equivalent education: A bachelor's degree in mechanical engineering, or a related field is preferred.
- Business and Technical Knowledge: Strong understanding of both business operations and technical support principles.
- Communication Skills: Excellent written and verbal communication skills.
- Technical Support Experience: Minimum of 2-3 years of experience in a technical support role, providing troubleshooting and customer assistance.
- Operations Experience: Proven experience in back-office operations, including order processing, inventory management, and administrative tasks.
- Customer Service: Demonstrated experience in customer service, with a focus on resolving issues and ensuring customer satisfaction.
- Cross-Functional Collaboration: Proven ability to work effectively with cross-functional teams, including sales, engineering, and operations.
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