We are seeking a highly organized and detail-oriented individual to support the efficiency of our day-to-day operational activities in our Online Retail Operations team.
About You
- You have basic knowledge/experience of logistics, order management and/or e-com systems.
- You possess good communication and collaboration skills with structured problem-solving skills that are client- and service-oriented.
- You have attention to details.
- You are proactive and self-motivated.
- You have native Japanese and intermediate reading/writing English skills.
About the Role
This is an exciting opportunity for a motivated and organized individual to join our dynamic team and make a significant contribution to the success of our online business.
- Monitor and manage all web and phone orders with an anticipative mindset, including sales and shipment, returns & exchanges, delivery issues, special client requests & complaints through contact with key Online Retail stakeholders.
- Arrange stock transfer from e-BTQ to BTQ vice versa. Raise request to supply chain team in case of stock shortage.
- Act as SAP key user: reporting issues and perform testing for releases.
- Support the implementation of new IT tools, processes, and projects.
About Us
By joining Van Cleef & Arpels, you will be part of a Maison where employee career development is at the heart of our ambition.
Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.
The estimated salary for this role is $50,000 - $70,000 per year, depending on experience.
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