【職務内容】
■カスタマートランスフォーメーション本部は、2024年に設立された新しい部門となります。
■アクサジャパンは、お客さまを意思決定の中心に据え、顧客に信頼される保険会社として市場に認知されることにより、会社全体でのビジネス成長につなげていくことを目指しています。そのために、お客様の声(各種顧客調査から把握した顧客インサイトも含む)、お客様からのフィードバックの分析に基づいてEnd-to-Endのカスタマージャーニーにおける優先課題を特定のうえ、関連部門や経営層と優先アクションの合意を形成し、優れたカスタマーエクスペリエンスを提供していくアクションを推進していきます。 まさしく、全社レベル、部門横断で業務を進めていく部門となります。
■カスタマーエクスペリエンス部 カスタマージャーニー課は、その中でカスタマージャーニー全体をリデザインし、マネージししていく重要な役割を担います。
■具体的には、お客様の声を収集、分析し、顧客調査結果を統合し、カスタマージャーニーを可視化することにより現状課題を特定するのみならず、将来に向けたあるべきカスタマージャーニーをデザイン(その他詳細は面談にてお伝えします)(その他詳細は面談でお伝えします)
【求める人材】
【必須経験・スキル】
・顧客視点で課題を特定し、改善策を企画、提案した経験
・英語力(メール文章の読み書きが可能なレベル)
【歓迎経験・スキル】
・金融業界での経験(その他詳細は面談でお伝えします)
【給与】
600~850万円
【勤務地】
東京都
【勤務時間】
求人紹介時に詳しくお伝えいたします。
【雇用・契約形態】
正社員
【待遇・福利厚生】
厚生年金基金/その他制度/退職金
【休日・休暇】
祝日/有給休暇/その他休暇/完全週休2日制(土・日)
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